Office Administrator & Coordinator

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-time Clearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.

We are seeking a dynamic and versatile individual to join our team as an Office Administrator & Coordinator, who can also provide some diary and travel management support to some of our senior executive team. This role is integral to ensuring the smooth running of our office while providing exceptional support to colleagues, clients, and visitors. The ideal candidate will be proactive, detail-oriented, and highly organised, with a friendly demeanour and strong interpersonal skills.

Key responsibilities will include:

• Office Operations: Oversee the day-to-day operations of the office, ensuring processes and systems are efficient and effective.
• Proactive Problem Solving: Identify potential issues in office operations and implement solutions. Anticipate the needs of colleagues and leadership to enhance efficiency.
• Organisation & Prioritisation: Maintain a tidy and organised workspace, keeping track of multiple tasks and prioritising effectively.
• Health & Safety: Be our liaison with the third-party supplier to ensure all Health & Safety needs are met in line with legal and regulatory requirements.
• Reception Duties: Act as the first point of contact for visitors, creating a welcoming and professional atmosphere. Answer and manage incoming inquiries.
• Customer Service Excellence: Ensure clients, visitors, and colleagues are treated with care and professionalism. Build and maintain positive relationships with internal and external stakeholders, including executives, colleagues, and clients, to support effective communication and collaboration.
• Administrative Support: Provide high-level administrative support and diary management across the executive team, including prioritising conflicting demands and ensuring effective time management. Organise all logistics support for our standard governance meetings, such as Executive and Board Committees. Co-ordinate some travel arrangements on an ad hoc basis.
• Confidentiality & Discretion: Handle sensitive and confidential information with discretion and professionalism, always maintaining confidentiality and integrity. Identify and resolve administrative issues and challenges proactively, exercising sound judgment and problem-solving skills to resolve problems as they arise efficiently.

What you bring:

• Highly Organised: A proven ability to manage multiple responsibilities and prioritise effectively.
• Friendly & Professional: Excellent interpersonal skills focusing on providing a positive first impression.
• Proactive & Detail-Oriented: Anticipates needs, solves problems, and ensures nothing is overlooked.
• Discreet & Trustworthy: Handles confidential information with care and integrity.
• Tech-Savvy: Comfortable using office management tools and software.
• Flexible & Adaptable: Thrives in a dynamic environment with changing priorities.
• Experience in office management, reception, or administrative support.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or other relevant software.
• Excellent verbal and written communication skills.
• A professional demeanour with a can-do attitude.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.

Work location: London (5 days per week in the office). Travel to other locations may be required on occasion.

Diversity: The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.