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For Companies At a Glance
- Tasks: Be the go-to person for clients, enhancing their experience and resolving issues.
- Company: Join Restore Harrow Green, a leader in business relocation services with a focus on sustainability.
- Benefits: Enjoy life assurance, free parking, eye care support, and confidential counselling services.
- Why this job: Make a real impact while developing your skills in a supportive, customer-focused environment.
- Qualifications: Bring excellent listening skills, a positive attitude, and a knack for problem-solving.
- Other info: This is a permanent role based in Croydon, offering 37.5 hours a week.
We are seeking a dedicated Client Engagement Executive to serve as the primary point of contact throughout our customers' journeys. In this role, you will understand the customers' needs and work to enhance their overall experience.
Key Responsibilities:
- Maintain excellent customer service and communication standards at all times
- Resolve any issues and complaints from clients using intuition and problem-solving skills
- Maximise sales opportunities by upselling products and services to customers
- Consistently work to company and legal standards when processing documentation
- Handle all administrative enquiries professionally and promptly, ensuring all documentation is accurately checked before processing
About You:
- Excellent active listening skills
- Ability to work collaboratively and share best practices
- Enthusiastic, self-motivated, with a positive “can do” attitude
- Excellent organisational skills with the ability to prioritise workload
- Flexible and adaptable to change
- Customer-centric, able to create a great customer experience and build rapport with customers
Some of our benefits include:
- Life Assurance – 2x basic annual salary
- Bereavement Counselling – Support during difficult times
- Free Onsite Parking
- Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
- Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
If you are a proactive individual with a passion for customer service and a keen eye for detail, we would love to hear from you. Join us at Restore Harrow Green and contribute to our mission of delivering exceptional business relocation services while making a positive impact on the environment and our communities.
Client Engagement Executive employer: Restore PLC
Contact Detail:
Restore PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Executive
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what drives us at StudySmarter will help you align your responses during the interview, showcasing how your personal values resonate with ours.
✨Tip Number 2
Prepare examples of how you've successfully engaged with clients in previous roles. Highlighting specific instances where you've enhanced customer experiences or resolved issues will demonstrate your capability as a Client Engagement Executive.
✨Tip Number 3
Practice active listening techniques before your interview. Being able to show that you can listen and respond effectively to customer needs is crucial for this role, so consider role-playing scenarios with a friend.
✨Tip Number 4
Research common challenges faced in client engagement roles and think about how you would address them. This will not only prepare you for potential interview questions but also show your proactive approach to problem-solving.
We think you need these skills to ace Client Engagement Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and engagement. Use keywords from the job description, such as 'active listening', 'problem-solving', and 'customer-centric', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully resolved customer issues or maximised sales opportunities in previous roles.
Showcase Your Skills: In your application, emphasise your organisational skills and ability to prioritise workload. Provide examples of how you have adapted to change in past roles, as this is crucial for the Client Engagement Executive position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Restore PLC
✨Showcase Your Customer Service Skills
As a Client Engagement Executive, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved client issues or enhanced their experience. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you used your intuition and problem-solving skills to resolve complaints or challenges. Employers appreciate candidates who can think on their feet and come up with effective solutions.
✨Highlight Your Organisational Skills
Given the administrative aspects of the role, it's important to convey your organisational skills. Share how you prioritise tasks and manage your workload effectively, especially in a fast-paced environment.
✨Emphasise Your Teamwork and Adaptability
The job requires collaboration and adaptability. Be prepared to talk about how you work well in teams and adapt to changes. Sharing examples of how you've contributed to team success or adjusted to new processes will show that you're a great fit for the company culture.
