Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to resolve customer issues and enhance service quality.
- Company: Join a dynamic company focused on exceptional customer experiences.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a team that values problem-solving and customer satisfaction.
- Qualifications: 2+ years in customer support leadership; strong communication and conflict resolution skills required.
- Other info: Ideal for proactive leaders eager to make a difference in customer service.
The predicted salary is between 24000 - 32000 £ per year.
Are you a problem-solver with a passion for outstanding customer service? As a Product Specialist & Customer Resolutions Team Leader, you’ll handle escalated aftersales issues, investigate concerns, and ensure efficient resolutions while supporting the wider team. With strong leadership and conflict resolution skills, you'll drive customer satisfaction.
Description of the role:
- Supervise and mentor a team of customer support representatives, providing guidance and support.
- Assist in the smooth running of the department, working closely with senior team members.
- Handle escalated customer complaints and technical issues, ensuring thorough investigation and resolution.
- Train team members on effective conflict resolution and customer interaction techniques.
- Identify opportunities to enhance customer service and implement improvements.
- Work closely with management to address customer feedback and refine processes.
About you:
- Minimum of 2 years’ experience in a leadership role within customer support or service.
- Strong conflict resolution skills with the ability to remain calm and professional.
- Excellent communication and interpersonal skills to lead and motivate a team.
- Organisational and time-management abilities, with experience handling multiple priorities.
- Willingness to develop in-depth product knowledge to support technical issue resolution.
- Experience with CRM systems and customer support software is an advantage.
If you are a proactive leader with a customer-focused mindset and a passion for problem-solving, we’d love to hear from you!
Customer Service Team Leader employer: fabric recruitment
Contact Detail:
fabric recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with common customer service scenarios and resolutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle escalated issues effectively.
✨Tip Number 2
Brush up on your leadership skills by reflecting on past experiences where you've successfully led a team or resolved conflicts. Be ready to share specific examples that highlight your ability to motivate and guide others.
✨Tip Number 3
Research StudySmarter's customer service philosophy and values. Understanding our approach will allow you to align your answers with our company culture, making you a more attractive candidate.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer support roles. Emphasise your conflict resolution skills and any relevant achievements that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for outstanding customer service. Provide specific examples of how you've successfully handled escalated issues and led a team to improve customer interactions.
Showcase Relevant Experience: When detailing your work history, focus on your experience with CRM systems and any training you've provided to team members. This will show your capability to lead and mentor effectively.
Highlight Problem-Solving Skills: Use your application to illustrate your problem-solving abilities. Share instances where you resolved complex customer complaints or implemented process improvements that benefited the team and customers.
How to prepare for a job interview at fabric recruitment
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, and motivated others in previous roles.
✨Prepare for Conflict Resolution Scenarios
Expect to discuss specific situations where you've handled escalated customer complaints. Be ready to explain your thought process, the steps you took, and the outcomes achieved to showcase your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is an advantage, brush up on any relevant software you've used. Be prepared to discuss how you've utilised these tools to enhance customer service and streamline processes.
✨Demonstrate Your Customer-Centric Mindset
Highlight your passion for outstanding customer service throughout the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction and how you plan to implement improvements in the new role.
