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- Tasks: Support customers during out-of-hours, resolving queries and providing assistance.
- Company: Trinity Estates is a leading residential property management company in England and Wales.
- Benefits: Enjoy competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Join a dynamic team making a real impact in property management while developing your customer service skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Shifts available from evenings to early mornings, perfect for students or those seeking flexible work.
The predicted salary is between 21000 - 33600 £ per year.
Position: Out Of Hours Customer Support Advisor at Trinity Estates
Location: Hemel Hempstead, Head Office.
Working Hours: 17:00 - 00:00 or 00:00 - 07:00, Monday - Friday
Salary: £23,700 per annum
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services.
Out Of Hours Customer Support Advisor employer: Trinity Estates
Contact Detail:
Trinity Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out Of Hours Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the property management industry, especially residential services. Understanding the common challenges and customer needs in this sector will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, particularly those that required you to work outside of regular hours. This shows your adaptability and commitment to providing support when it's needed most.
✨Tip Number 3
Prepare for situational questions by thinking about how you would handle various customer scenarios. Being able to demonstrate your problem-solving skills and empathy will be crucial in this role.
✨Tip Number 4
Network with current or former employees of Trinity Estates on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Out Of Hours Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Out Of Hours Customer Support Advisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in out-of-hours roles if applicable. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer queries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Trinity Estates and how your skills align with their needs. Be sure to include examples of how you've successfully managed customer support situations.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in customer support roles.
How to prepare for a job interview at Trinity Estates
✨Understand the Company
Before your interview, take some time to research Trinity Estates. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your genuine interest in the company and show that you're a good fit for their culture.
✨Prepare for Customer Scenarios
As an Out Of Hours Customer Support Advisor, you'll likely face various customer scenarios. Prepare by thinking of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Effective communication is key in customer support roles. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening as well, as this will be crucial when dealing with customers' concerns.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the role and the company. This not only shows your enthusiasm but also helps you gauge if the position aligns with your career goals. Consider asking about team dynamics or opportunities for growth within the company.
