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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join SS&C, a leader in financial services with a commitment to diversity.
- Benefits: Enjoy hybrid work, professional development reimbursement, and a competitive holiday scheme.
- Why this job: Be part of a dynamic team focused on client satisfaction and personal growth.
- Qualifications: Experience in financial services and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The Client Service Manager is responsible for ensuring the successful delivery of services to clients, fostering strong relationships, and enhancing overall customer satisfaction. The role requires a mix of customer support, communication, problem-solving, and project management skills.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-customised throughout your career
What You Will Get To Do:
- Service Management: Develop existing client relationships with relevant Clients, liaise with the clients' oversight team to ensure that service meets requirements, manage communication and participate in resolving any service issues, understand client’s business/products, keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback.
- Issue Management: Contact points for day-to-day service issues raised to or by Client or internal contacts, produce & maintain Service Issues Log on a weekly basis, day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs, attend (weekly) Client conference call.
- Reporting KPIs: Review and validate KPI pack information, monitor service against KPIs and dispatch monthly KPI reports within agreed service levels, provide commentary for KPI pack.
- Communication: Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format, liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions.
- Meeting Management: Participate in meetings (internal and external) & conference calls, as required, attend necessary internal prep meetings, involvement in the completion of supporting meeting documentation – agenda, minutes, actions etc.
- New Business & Promotional Activity: Develop SS&C product knowledge.
- Team Management: Sharing Best Practice, initiate and participate in departmental Best Practice discussions cross streams.
- Additional responsibilities: To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development.
What You Will Bring:
- Experience in a financial services environment, within a client relationship role.
- Ability to manage high-pressure situations with professionalism.
- Familiarity with industry-specific tools or platforms relevant to the client base.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Client Services Manager employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the financial services industry and the specific products offered by SS&C. Understanding their services will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of SS&C on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and resolving service issues. Be ready to share specific examples that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Stay updated on the latest trends in client services and project management within the financial sector. This knowledge can help you articulate how you can contribute to enhancing customer satisfaction at SS&C.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and financial services. Use specific examples that demonstrate your problem-solving skills and ability to manage high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in service management and communication.
Highlight Relevant Skills: In your application, emphasise your customer support, communication, and project management skills. Provide concrete examples of how you've successfully managed client relationships and resolved service issues in the past.
Show Enthusiasm for Diversity: Express your commitment to diversity and inclusion in your application. Share any experiences or perspectives that demonstrate your ability to contribute to a diverse workplace, aligning with the company's values.
How to prepare for a job interview at SS&C Technologies
✨Showcase Your Client Relationship Skills
Be prepared to discuss your experience in managing client relationships. Highlight specific examples where you've successfully resolved issues or enhanced customer satisfaction, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to share instances where you've navigated high-pressure situations effectively, showcasing your ability to maintain professionalism while addressing service issues.
✨Familiarise Yourself with Relevant Tools
Research and understand the industry-specific tools or platforms mentioned in the job description. Being knowledgeable about these can set you apart and show your commitment to the role.
✨Prepare for KPI Discussions
Since the role involves monitoring and reporting on KPIs, be ready to discuss how you've previously tracked performance metrics. Bring examples of how you've used data to drive improvements in service delivery.
