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- Tasks: Provide 2nd line IT support and resolve customer issues across multiple sites.
- Company: Join a dynamic team in North Wales/Cheshire focused on IT service delivery.
- Benefits: Enjoy a competitive salary of £27k - £35k plus a range of benefits.
- Why this job: Perfect for problem solvers who love tech and want to make an impact in IT support.
- Qualifications: Experience in IT support, especially with Microsoft technologies and network fundamentals required.
- Other info: Onsite role with opportunities for collaboration and professional growth.
The predicted salary is between 22700 - 35000 £ per year.
IT Service Desk Support Engineer – Job opportunity Location: North Wales/Cheshire – LL17Onsite roleSalary: £27k – £35k plus a wide range of benefitsOur client is looking for an experienced IT Service Desk Support professional with solid 2nd line capability to join their team. The purpose of this role is to provide support for a variety of IT issues, support IT systems and equipment across multiple sites. The ideal person for this role will be customer focused, enjoy problem solving and have experience within IT service delivery. IT Support – skills & experience Proven experience as an IT Support / 2nd Line / IT service desk / IT Helpdesk professional. Administration and support experience with the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) OS, O365 Knowledge of core network fundamentals (TCP/IP, WAN, LAN, Wi-Fi) Experience with Cloud servers, O365, Intune and SharePoint IT Support role responsibilities Provide 2nd line diagnosis and resolution for customer issues IT service delivery projects Involvement in projects such as software deployments and hardware upgrades for customers Collaborate with other engineers to efficiently handle complex tickets and maintain high customer service standards System monitoring tasks and checks for clients Collaborate with the team to efficiently handle …
IT Service Desk Support employer: Greenfield I T Recruitment
Contact Detail:
Greenfield I T Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support
✨Tip Number 1
Make sure to highlight your experience with Microsoft technologies, especially Windows Server and O365. Familiarity with these systems is crucial for the role, so be ready to discuss specific projects or tasks you've handled.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. This will show your potential employer that you can handle the challenges that come with the job.
✨Tip Number 3
Since this role involves collaboration with other engineers, think about times when you've worked as part of a team to solve IT problems. Being able to communicate your teamwork experience can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT service delivery and support. Showing that you're proactive about learning and adapting to new technologies can impress hiring managers and demonstrate your commitment to the field.
We think you need these skills to ace IT Service Desk Support
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your proven experience as an IT Support or 2nd Line professional. Detail your familiarity with Microsoft technologies, especially Windows Server and O365, as well as your knowledge of network fundamentals.
Showcase Problem-Solving Skills: Since the role requires strong problem-solving abilities, include specific examples of how you've successfully diagnosed and resolved IT issues in previous positions. This will demonstrate your capability to handle customer support effectively.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the listing, such as 'IT service delivery', 'cloud servers', and 'system monitoring', to ensure your application stands out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your customer-focused approach and your enjoyment of collaborative work, as these are key aspects of the position.
How to prepare for a job interview at Greenfield I T Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows Server and O365. Highlight specific instances where you've successfully resolved IT issues or contributed to service delivery projects.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe how you've tackled complex IT problems in the past. This will showcase your analytical skills and ability to think on your feet.
✨Emphasize Customer Focus
Since the role is customer-focused, share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration. Be ready to explain how you've worked with other engineers to resolve complex tickets and maintain high service standards.
