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- Tasks: Lead a Level 4 Service Desk, managing incidents and ensuring smooth operations.
- Company: Join a reputable organisation known for its commitment to excellence in service management.
- Benefits: Enjoy a competitive daily rate and the opportunity for professional growth.
- Why this job: Be part of a dynamic team, making a real impact in service delivery.
- Qualifications: Experience in service desk management and relevant security clearance required.
- Other info: This role is fully on-site in Corsham, with a Monday to Friday schedule.
The predicted salary is between 57600 - 67200 £ per year.
We are seeking an experienced Service Desk Manager to lead a well-established Level 4 Service Desk.
Target Start Date: ASAP
Target End Date: 31/03/2026
Rate: £480 Inside per day
Location of role: Corsham, Fully on site
Clearance Required: SC OR DV
Working Pattern: MON-FRI
SC Service Desk / Incident Manager employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Service Desk / Incident Manager
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in Service Desk environments. Highlighting your experience with these systems during interviews can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT service management field. Attend relevant meetups or online forums to connect with others who may have insights or even referrals for the role at StudySmarter.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully managed incidents or led a team. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Research the latest trends in IT service management, especially around incident management. Being able to discuss current best practices and innovations can show your passion and commitment to the field during your interview.
We think you need these skills to ace SC Service Desk / Incident Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Service Desk / Incident Manager. Highlight your experience in managing service desks and incidents, as well as your understanding of Level 4 support.
Tailor Your CV: Make sure your CV reflects relevant experience in service desk management. Include specific examples of how you've led teams, resolved incidents, and improved service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in incident management. Mention your familiarity with SC or DV clearance requirements and your ability to work on-site in Corsham.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on conflict resolution and motivating staff.
✨Understand Incident Management Processes
Familiarise yourself with ITIL frameworks and incident management best practices. Be ready to discuss specific incidents you've managed, including how you prioritised issues and communicated with stakeholders.
✨Highlight Your Technical Knowledge
While leadership is key, having a solid understanding of the technical aspects of service desk operations is crucial. Brush up on relevant technologies and tools that are commonly used in service desks to impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges you might face in the role and how you would address them, demonstrating your critical thinking and decision-making abilities.
