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For Companies At a Glance
- Tasks: Build strong customer relationships and drive satisfaction while identifying growth opportunities.
- Company: Join one of Scotland's leading software businesses in the vibrant city of Aberdeen.
- Benefits: Enjoy remote work, competitive salary, 32 days holiday, and wellness support.
- Why this job: Be part of a new role that influences customer success and drives company growth.
- Qualifications: Bachelor's degree and 5+ years in Customer Relationships/Account Management required.
- Other info: International travel (25%) and a passion for customer engagement are essential.
The predicted salary is between 36000 - 60000 £ per year.
Be-Resourcing is excited to present a fantastic new role within one of Scotland's leading software businesses based in the vibrant city of Aberdeen (Hybrid / Fully remote). The Customer Success Manager (CSM) role is new within this organisation, centred on driving customer satisfaction, retention, and growth. Your primary responsibility will be to build strong relationships with customers, ensuring they maximise the value of the clients' software solutions. The CSM will be integral to the revenue growth strategy by identifying opportunities for upsell and expansion. By deeply understanding customers’ operations, challenges, and goals, you will work collaboratively with internal teams to enhance the customer experience and ensure long-term success.
Main Duties include (but are not limited to):
- Build and maintain strong, long-term relationships with customers, ensuring high satisfaction and retention.
- Maintain an in-depth awareness of products, services, industry trends and competitive landscapes.
- Proactively engage with customers to identify challenges, provide solutions, and drive product usage.
- Monitor customer engagement health scores, usage data, and feedback to proactively address risks.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experience.
- Advocate for customers internally, influencing product development and enhancements based on feedback.
- Encourage customer participation in feedback surveys, product workshops, and user group events.
- Maintain detailed and up-to-date customer account plans, activities and pipeline in Salesforce and other CRM tools.
- Conduct regular check-ins, business reviews, and training sessions with customers (international travel will be required on a regular basis).
- Identify upsell and expansion opportunities by understanding customer needs and business objectives.
- Prepare and deliver sales presentations and product demonstrations as needed.
- Prepare accurate sales documentation, quotes, and proposals.
- Travel as required (25%) throughout the UK and internationally to fully meet the requirements of the role.
We’d love to chat if you have:
- A Bachelor's degree in Business, Marketing or a related field.
- 5+ years’ experience in a Customer Relationships/Account Management role.
- Passion for building strong customer relationships and delivering value.
- Ability to recognise revenue opportunities and align customer needs with business growth strategies.
- Experience analysing customer usage data to identify trends and areas for improvement.
- Familiarity with distilling, manufacturing, or production processes is a plus.
- Ability to manage multiple customers, projects, and priorities efficiently.
- Proficiency in CRM tools (i.e., Salesforce, HubSpot, etc.).
- Working knowledge of marketing and sales principles.
- Excellent written and conversational communication skills.
- Adept at working with cross-functional teams to exceed customer expectations.
- A current valid driving licence.
- A willingness and ability to travel nationally / internationally (25%).
- Currently holds independent right to work in the UK.
It’s not a deal breaker but we would really like it if you also had:
- Knowledge of the distilled spirits industry would be a distinct advantage.
- Knowledge or experience of Warehousing & Logistics.
You’ll enjoy excellent benefits including:
- Competitive base salary + a market-leading discretionary bonus.
- Remote-first working.
- 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year.
- Progressive parental leave policies.
- Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection.
- 5% employer pension contribution.
- Regular in-person team events.
- Funded training and development programs.
- Work from home office equipment allowance.
If this sounds like the role for you, feel free to apply directly or get in touch for more information!
Customer Success Manager employer: Be-Resourcing
Contact Detail:
Be-Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the software products and services offered by the company. Understanding how these solutions can benefit customers in the distilling industry will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the customer success and distilling sectors. Attend relevant industry events or webinars to build connections and gain insights that could be beneficial in your role as a Customer Success Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight instances where you've identified upsell opportunities or improved customer satisfaction, as this aligns closely with the job's responsibilities.
✨Tip Number 4
Showcase your ability to work collaboratively with cross-functional teams. Be ready to share experiences where you've worked with sales, product, or support teams to enhance the customer experience, as this is a key aspect of the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer relationships or account management. Provide specific examples of how you've built strong customer relationships and driven satisfaction and retention.
Showcase Your Skills: Demonstrate your proficiency in CRM tools like Salesforce and your ability to analyse customer data. Mention any relevant skills that align with the job description, such as communication skills and cross-functional teamwork.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the company. Show that you’ve done your research on Be-Resourcing and their clients.
How to prepare for a job interview at Be-Resourcing
✨Know the Product Inside Out
Make sure you have a deep understanding of the software solutions offered by the company. Familiarise yourself with how these products are used in the distilling industry, as this will help you demonstrate your ability to drive customer satisfaction and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with customers. Highlight how these relationships led to increased satisfaction and retention, which is crucial for the Customer Success Manager role.
✨Be Ready to Discuss Data Analysis
Since analysing customer usage data is part of the job, be prepared to discuss how you've used data to identify trends and improve customer experiences in previous roles. This will show your analytical skills and your proactive approach to customer success.
✨Demonstrate Cross-Functional Collaboration
The role requires working closely with Sales, Product, and Support teams. Be ready to share examples of how you've collaborated with different departments to enhance customer experiences and drive product usage.
