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For Companies At a Glance
- Tasks: Build strong customer relationships and drive satisfaction, retention, and growth.
- Company: Join one of Scotland's leading software businesses in the vibrant city of Aberdeen.
- Benefits: Enjoy remote work, competitive salary, generous holiday, and wellness support.
- Why this job: Be part of a new role that influences customer success and product development.
- Qualifications: Bachelor's degree and 5+ years in Customer Relationships/Account Management required.
- Other info: International travel (25%) and a passion for customer engagement are essential.
The predicted salary is between 36000 - 60000 £ per year.
Be-Resourcing is excited to present a fantastic new role within one of Scotland's leading software businesses based in the vibrant city of Aberdeen (Hybrid / Fully remote). The Customer Success Manager (CSM) role is new within this organisation, centred on driving customer satisfaction, retention, and growth. Your primary responsibility will be to build strong relationships with customers, ensuring they maximise the value of the clients' software solutions. The CSM will be integral to the revenue growth strategy by identifying opportunities for upsell and expansion. By deeply understanding customers’ operations, challenges, and goals, you will work collaboratively with internal teams to enhance the customer experience and ensure long-term success.
Main Duties include (but are not limited to):
- Build and maintain strong, long-term relationships with customers, ensuring high satisfaction and retention.
- Maintain an in-depth awareness of products, services, industry trends and competitive landscapes.
- Proactively engage with customers to identify challenges, provide solutions, and drive product usage.
- Monitor customer engagement health scores, usage data, and feedback to proactively address risks.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experience.
- Advocate for customers internally, influencing product development and enhancements based on feedback.
- Encourage customer participation in feedback surveys, product workshops, and user group events.
- Maintain detailed and up-to-date customer account plans, activities and pipeline in Salesforce and other CRM tools.
- Conduct regular check-ins, business reviews, and training sessions with customers (international travel will be required on a regular basis).
- Identify upsell and expansion opportunities by understanding customer needs and business objectives.
- Prepare and deliver sales presentations and product demonstrations as needed.
- Prepare accurate sales documentation, quotes, and proposals.
- Travel as required (25%) throughout the UK and internationally to fully meet the requirements of the role.
We’d love to chat if you have:
- A Bachelor's degree in Business, Marketing or a related field.
- 5+ years’ experience in a Customer Relationships/Account Management role.
- Passion for building strong customer relationships and delivering value.
- Ability to recognise revenue opportunities and align customer needs with business growth strategies.
- Experience analysing customer usage data to identify trends and areas for improvement.
- Familiarity with distilling, manufacturing, or production processes is a plus.
- Ability to manage multiple customers, projects, and priorities efficiently.
- Proficiency in CRM tools (i.e., Salesforce, HubSpot, etc.).
- Working knowledge of marketing and sales principles.
- Excellent written and conversational communication skills.
- Adept at working with cross-functional teams to exceed customer expectations.
- A current valid driving licence.
- A willingness and ability to travel nationally / internationally (25%).
- Currently holds independent right to work in the UK.
It’s not a deal breaker but we would really like it if you also had:
- Knowledge of the distilled spirits industry would be a distinct advantage.
- Knowledge or experience of Warehousing & Logistics.
You’ll enjoy excellent benefits including:
- Competitive base salary + a market-leading discretionary bonus.
- Remote-first working.
- 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year.
- Progressive parental leave policies.
- Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection.
- 5% employer pension contribution.
- Regular in-person team events.
- Funded training and development programs.
- Work from home office equipment allowance.
If this sounds like the role for you, feel free to apply directly or get in touch for more information!
Customer Success Manager employer: Be-Resourcing
Contact Detail:
Be-Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the software products and services offered by the company. Understanding how these solutions can benefit customers will help you engage more effectively during interviews and demonstrate your ability to drive customer satisfaction.
✨Tip Number 2
Research the distilled spirits industry and its trends. Having knowledge about this sector will not only impress your interviewers but also show that you are genuinely interested in the role and understand the challenges customers face.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your ability to build strong customer relationships and identify upsell opportunities. Being able to articulate these experiences clearly will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer relationships or account management. Emphasise your ability to build strong customer relationships and any experience with CRM tools like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the software industry. Mention specific examples of how you've driven customer satisfaction and retention in previous roles.
Highlight Relevant Skills: In your application, be sure to highlight skills that align with the job requirements, such as communication, analytical abilities, and experience with upselling. Use specific examples to demonstrate these skills in action.
How to prepare for a job interview at Be-Resourcing
✨Know the Product Inside Out
Make sure you have a deep understanding of the software products offered by the company. Familiarise yourself with their features, benefits, and how they can solve customer challenges. This knowledge will help you demonstrate your ability to drive customer satisfaction and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with customers. Highlight how these relationships led to increased satisfaction and retention, as this role heavily relies on maintaining long-term connections.
✨Be Ready to Discuss Data Analysis
Since the role involves analysing customer usage data, be prepared to discuss how you've used data in previous roles to identify trends and improve customer experiences. Bring specific examples that showcase your analytical skills and how they contributed to business growth.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams. Be ready to share instances where you've collaborated with sales, product, or support teams to enhance customer experiences. Emphasising your teamwork skills will show that you're a good fit for the company's culture.
