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- Tasks: Manage customer enquiries and orders, ensuring efficient service and timely communication.
- Company: Join a well-known client dedicated to excellent customer service and operational effectiveness.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for process improvement.
- Why this job: Be part of a dynamic team that values collaboration and enhances customer satisfaction.
- Qualifications: Fluent in French and another EU language; customer service experience preferred.
- Other info: 40-hour work week, Monday to Friday, with a focus on electronic order management.
Our well-known Client is looking for a French speaking Customer Service representative with an additional EU language. If you think you are the right match for the following opportunity, apply after reading the complete description.
£28-£30K based upon skills and experience. Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break. Hybrid working.
Languages: French + another EU language
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request.
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday.
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc).
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).
- To implement process improvements which will improve operational effectiveness and enhance profitability.
- To ensure that customer account records are kept up to date for audit purposes.
- To identify and resolve with the data management team any master data errors affecting the OTC process.
- To provide support for other members of the team (and back up as required for other CS teams).
Customer Service French Speaking plus additional EU Language employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service French Speaking plus additional EU Language
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in French and another EU language, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service software. The job involves managing customer enquiries and orders through various systems, so having a good understanding of common customer service platforms can give you an edge. Look for online tutorials or courses that cover popular tools used in the industry.
✨Tip Number 3
Demonstrate your problem-solving skills during the interview. Be prepared to discuss specific examples where you've successfully resolved customer complaints or improved processes in previous roles. This will show your potential employer that you can handle the challenges of the position effectively.
✨Tip Number 4
Network with professionals in the customer service field. Join relevant online forums or LinkedIn groups where you can connect with others in the industry. Engaging with these communities can provide valuable insights and may even lead to referrals for the job you're interested in.
We think you need these skills to ace Customer Service French Speaking plus additional EU Language
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in both French and the additional EU language. Include specific examples of how you've used these languages in customer service roles or relevant experiences.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Focus on your experience with managing customer enquiries, handling orders, and resolving complaints, showcasing your ability to provide efficient service.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the position but also highlights your relevant skills and experiences. Mention your understanding of operational requirements and your ability to implement process improvements.
Showcase Team Collaboration: In your application, illustrate your experience working with internal departments and sales teams. Provide examples of how you have effectively communicated and collaborated to meet customer expectations and resolve issues.
How to prepare for a job interview at Parkside
✨Showcase Your Language Skills
Since the role requires fluency in French and another EU language, be prepared to demonstrate your proficiency. You might be asked to conduct part of the interview in both languages, so practice speaking clearly and confidently.
✨Understand Customer Service Principles
Familiarise yourself with key customer service concepts and best practices. Be ready to discuss how you would handle specific customer scenarios, such as resolving complaints or managing orders, to show your problem-solving skills.
✨Research the Company
Take some time to learn about the company’s values, culture, and services. This will help you tailor your answers to align with their expectations and demonstrate your genuine interest in the position.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
