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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide updates on their vehicles.
- Company: Join a prestigious car dealership known for its excellent reputation and support.
- Benefits: Enjoy competitive salary, uncapped bonuses, and ongoing training opportunities.
- Why this job: Be part of a successful brand transitioning to hybrid and electric vehicles.
- Qualifications: 1 year of experience in a similar role and a passion for customer service.
- Other info: Flexible working hours with a great weekend rota.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
Salary - £31,500 basic OTE £36,500
Location - Llandudno
Richard Abson Group are helping a prestige car dealership in Llandudno, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several brands. They’re offering progression, support, and fantastic training.
This is an amazing opportunity to work with a hugely successful, prestige brand and supported by an outstanding employer, who are willing to continually invest in your training and development as the brand moves towards the new hybrid and electric era and continue to remain relevant and at the top of their game.
As a Service Advisor / Service Receptionist, you will be assisting customers with enquiries, technical information and providing progress updates on their vehicles, as well as sales of Service Plans and additional services.
Requirements to be considered for the role of Service Advisor / Service Receptionist:
- At least 1 years’ experience in the same role or similar (within the main dealer network).
- Enthusiasm and passion about customer service and sales.
- Use of Kerridge and 1Link (preferred).
Salary and working hours: The business is offering a competitive basic salary of up to £31,500, with additional (uncapped) bonuses for hours sold, up/cross-sales, and service plan sales - earning between £36,500 - £37,500. Working hours are Monday to 8am-5pm or 9am-6pm and a very good weekend rota!
If this role is of interest to you then please APPLY NOW! Or contact Jake Jones at Richard Abson Group.
Service Advisor Motor Trade Job employer: Richard Abson Group
Contact Detail:
Richard Abson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. Understanding their unique selling points and customer service ethos will help you stand out during any interviews.
✨Tip Number 2
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and what the hiring managers are looking for in a candidate.
✨Tip Number 3
Brush up on your knowledge of Kerridge and 1Link systems, as familiarity with these tools is preferred. Consider taking online tutorials or courses to enhance your skills before applying.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your enthusiasm and passion for the role.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly within the motor trade. Emphasise any specific roles where you've used Kerridge or 1Link, as this is preferred by the employer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how your previous experience aligns with the responsibilities of a Service Advisor.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as communication, problem-solving, and technical knowledge about vehicles. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Richard Abson Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with Relevant Software
If you have experience with Kerridge and 1Link, be prepared to discuss it. If not, take some time to research these systems and understand their functionalities. Showing that you're proactive about learning can impress the interviewer.
✨Prepare for Technical Questions
As a Service Advisor, you'll need to assist customers with technical information. Brush up on common vehicle issues and service plans so you can confidently answer any technical questions that may arise during the interview.
✨Highlight Your Sales Experience
Since the role involves sales of service plans and additional services, be ready to talk about your sales experience. Use metrics or achievements from past roles to illustrate your success in sales, which will show your potential value to the dealership.
