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- Tasks: Assist customers via calls, emails, and online chat while processing orders and solving problems.
- Company: Join a well-established electrical wholesales business with impressive offices in Biggleswade.
- Benefits: Enjoy 20 days annual leave, free parking, and a competitive salary of £12.21 per hour.
- Why this job: Be part of a dynamic team in a supportive environment with opportunities for growth.
- Qualifications: Previous customer service experience is essential; strong communication skills and a positive attitude are key.
- Other info: Full training provided on in-house systems; work hours are Monday to Friday, 8:00am - 5:30pm.
A new career opportunity has arisen for a Full Time, On-line Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.
This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Salary: £12.21 per hour
Responsibilities will include:
- Inbound & outbound calls to customers and Internal Branches.
- Processing customer's website placed product orders.
- Processing internal Branch placed product orders.
- Communicating with customers via on-line chat & e-mail communications.
- Tracking orders and liaising with all courier networks, dealing with returns.
- Problem solving as and when required.
- Assisting customers when using business website, placing orders etc. offering support.
- General office / customer service duties and administrative tasks.
Skills, Knowledge, Qualification & Experience:
- Computer literate.
- Previous experience in an office-based Customer Services environment is essential.
- Customer telephone & email experience would be preferred. Good communication skills.
- Strong work ethic and able to use own initiative.
- Enjoy working with people and be able to work as part of a busy customer service team.
Full training will be provided internally on our client's own in-house computer systems. Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
Customer Service Advisor employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the electrical wholesales industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a high volume of inbound calls, being articulate and friendly will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities during any interviews or discussions. Think of examples from your past experiences where you successfully resolved customer issues, as this is a key part of the job.
✨Tip Number 4
Demonstrate your ability to work as part of a team. Highlight any previous experiences where you collaborated with others in a busy environment, as teamwork is essential in a customer service setting.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles involving high-volume calls or online communication. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in an office-based customer service environment and how it aligns with the responsibilities of the position.
Highlight Key Skills: In your application, emphasise your computer literacy, communication skills, and ability to work as part of a team. These are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smart10Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to prepare examples of how you've effectively communicated with customers in previous roles.
✨Familiarise Yourself with the Company
Research the company and its operations within the electrical wholesales industry. Understanding their products and services will not only impress the interviewer but also help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service scenarios, such as dealing with difficult customers or processing orders. Think of relevant experiences from your past jobs that highlight your problem-solving skills and ability to remain calm under pressure.
✨Exude Enthusiasm and Positivity
The job requires a positive and friendly attitude, so make sure to convey your enthusiasm during the interview. Smile, maintain good eye contact, and express your eagerness to contribute to the team and help customers.
