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- Tasks: Assist with reception, customer enquiries, cleaning, and basic catering duties.
- Company: Join a non-profit charity dedicated to helping guests explore Scotland's beauty.
- Benefits: Enjoy live-in accommodation, membership perks, pension, holidays, and a supportive work environment.
- Why this job: Perfect for outdoor enthusiasts wanting to make a difference while gaining valuable experience.
- Qualifications: Great communication skills and adaptability are essential; teamwork is key!
- Other info: Must provide a reference and right to work in the UK.
Location: Rowardennan Lodge YH, (G63 0AR)
Contract: Fixed Term Contract, Start date ASAP until 5/Nov/2025
Hours per week: 40 Hours
Salary: £12.40 per hour
Accommodation: Live in accommodation available (Note: a small weekly utility levy applies.)
Do you enjoy outdoor activities and exploring your surroundings in your spare time? From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
As a Hostel Assistant, you will be undertaking a range of hostel duties including:
- Full reception service
- Check-in/out
- Handling customer enquiries
- Cleaning & housekeeping
- Basic catering duties
You should be adaptable, as workloads & priorities can change during the busy periods. Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
In return we offer:
- Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
Additional Information:
- A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
- You must be able to provide evidence of your right to work in the UK before starting with us.
How to apply: If you would like to join us, please visit our website to apply online and to learn about how we process job applicants’ information.
Closing Date: 13 April 2025
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hostel Assistant employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Assistant
✨Tip Number 1
Familiarise yourself with the local area around Rowardennan Lodge YH. Knowing the best outdoor activities and attractions can help you connect with guests and provide them with valuable recommendations.
✨Tip Number 2
Highlight your teamwork skills during any interactions. As a Hostel Assistant, you'll be working closely with others, so demonstrating your ability to collaborate and support colleagues will make you stand out.
✨Tip Number 3
Prepare to discuss your adaptability in a fast-paced environment. Share examples of how you've successfully managed changing priorities or workloads in previous roles, as this is crucial for the position.
✨Tip Number 4
Engage with the hostel's community on social media or forums. This can give you insights into the culture and values of the organisation, which you can reference during your application process.
We think you need these skills to ace Hostel Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Hostel Assistant. Tailor your application to highlight relevant skills and experiences that match these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, housekeeping, or any relevant roles. Use bullet points for clarity and focus on achievements that demonstrate your adaptability and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your passion for outdoor activities and working with diverse groups of people. Mention why you want to work at this specific hostel and how your values align with their mission as a non-profit charity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Show Your Passion for Outdoor Activities
Since the role involves working in a hostel that caters to outdoor enthusiasts, make sure to express your love for outdoor activities. Share personal experiences or adventures that highlight your enthusiasm for exploring nature and engaging with guests who share similar interests.
✨Demonstrate Adaptability
The job requires you to handle various tasks that can change during busy periods. Be prepared to discuss examples from your past where you successfully adapted to changing workloads or priorities. This will show your potential employer that you can thrive in a dynamic environment.
✨Emphasise Teamwork Skills
As a Hostel Assistant, you'll be part of a team that supports each other. Highlight your ability to work collaboratively by sharing instances where you contributed to a team project or helped colleagues. This will demonstrate your commitment to fostering a positive work environment.
✨Prepare for Customer Interaction Scenarios
Since the role involves handling customer enquiries and providing reception services, think about common scenarios you might face. Prepare responses for questions about how you would handle difficult guests or resolve complaints, showcasing your communication skills and problem-solving abilities.
