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- Tasks: Join our team as a Senior Sales Consultant, handling travel inquiries and maximising sales.
- Company: We are a leading travel consultancy dedicated to exceptional customer service and travel expertise.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for travel perks.
- Why this job: Be part of a dynamic team, enhance your sales skills, and make travel dreams come true.
- Qualifications: Excellent communication skills and a passion for travel are essential; experience in sales is a plus.
- Other info: Ideal for well-travelled individuals with a knack for problem-solving in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Role: Senior Sales Consultant.
Reports To: Sales Supervisor
Handling incoming sales calls from various trade clients in a call centre environment. Utilizing selling and customer service skills to maximise sales of scheduled air product, whilst offering information and advice on all aspects of their travel requirements. To achieve high levels of customer care and retention. Assisting at all times with the smooth running of the department.
Principal Accountabilities:
- To answer incoming calls as part of a team maintaining the high service levels agreed and needed.
- To answer calls in a courteous, efficient and professional manner.
- Be proficient at using both JETS and airline fare sheets in order to provide accurate quotations.
- Ability to construct round the world fare quotations accurately and in a timely manner.
- To work to set targets (quantity) and ensure customer care (quality).
- Be proficient on Galileo/SABRE CRS to optimise any sales opportunity.
- Ability to maximise profit margins through sales approach.
- Ability to make quick decisions within a pressurised environment.
- Ability to resolve minor problems effectively.
- Assist other colleagues on an ad-hoc basis.
- To assist with any other Jetset department where necessary.
Special Features: (Desirable)
- Extensive travel systems and product knowledge.
- Good Geographical Knowledge.
- Calm persona.
- Well travelled.
- Understanding of the sales process.
Special Features: (Essential)
- Excellent communication skills (Verbal & Written).
- Flexible approach to work.
- Ability to work in a pressurised environment.
TRAVEL CONSULTANT-EXPERIENCED employer: Response Personnel Ltd
Contact Detail:
Response Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TRAVEL CONSULTANT-EXPERIENCED
✨Tip Number 1
Familiarise yourself with the travel systems and products mentioned in the job description, such as JETS and Galileo/SABRE CRS. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Brush up on your geographical knowledge and be prepared to discuss popular travel destinations. This will help you engage more effectively with clients and showcase your expertise, making you a more attractive candidate for the position.
✨Tip Number 3
Practice handling sales calls in a simulated environment. This will help you develop your customer service skills and ability to work under pressure, which are crucial for this role. You can even ask friends or family to role-play as clients to enhance your experience.
✨Tip Number 4
Network with current or former travel consultants to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach during the interview process, showing that you’re genuinely interested in the position.
We think you need these skills to ace TRAVEL CONSULTANT-EXPERIENCED
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the Travel Consultant position. Familiarise yourself with the skills required, such as customer service and sales techniques.
Tailor Your CV: Highlight your relevant experience in sales and customer service. Emphasise any previous roles where you handled incoming calls or worked in a call centre environment. Make sure to include specific examples of how you maximised sales and provided excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the travel industry. Mention your proficiency with systems like JETS and Galileo/SABRE CRS, and how these skills will help you excel in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Response Personnel Ltd
✨Showcase Your Travel Knowledge
Make sure to highlight your extensive travel systems and product knowledge during the interview. Be prepared to discuss your personal travel experiences and how they relate to the role, as this will demonstrate your passion and understanding of the industry.
✨Demonstrate Customer Service Skills
Since the role involves handling incoming sales calls, it's crucial to showcase your customer service skills. Prepare examples of how you've successfully managed customer interactions in the past, especially in a high-pressure environment.
✨Familiarise Yourself with Relevant Software
Being proficient in JETS, Galileo, or SABRE CRS is essential for this position. Before the interview, take some time to familiarise yourself with these systems if you haven't already, and be ready to discuss your experience using them.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to make quick decisions and resolve problems under pressure. Think of specific situations from your previous roles where you successfully navigated challenges, and be ready to share those stories.
