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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences and manage restaurant operations.
- Company: Join a prestigious hotel known for luxury and outstanding guest service.
- Benefits: Enjoy competitive pay, service charge, and opportunities for professional growth.
- Why this job: Be part of a vibrant culture focused on excellence and innovation in hospitality.
- Qualifications: Hotel management diploma or degree, leadership experience, and a passion for service.
- Other info: Must drive to the location; previous five-star experience is preferred.
The predicted salary is between 48500 - 60000 £ per year.
Rate of pay - £48,500 (+service charge)
Location - Windsor (Must Drive)
POSITION OVERVIEW
To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team. To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guest care and exceed expectations at all times.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
- Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards.
- Mentor, train & coach team members - includes day-to-day coaching & on-the-job training & formal training.
- Manage shift coverage, workload & resource distribution within & across teams.
- Monitor & evaluate team performance & conduct PDPs for team supervisors.
- Interviewing, hiring, induction & succession planning of staff.
- Manage departmental budget, P&L, Payroll.
- Develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience.
- Ensure all procedures & day-to-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good housekeeping practice; F&B linen & uniform care.
- Identify, implement & monitor new standards to enable service excellence.
- Ensure all team members are enabled to deliver consistently excellent service.
- Manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines.
- Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records.
- Manage & monitor an effective billing and cash management system i.e. Micros point of Sales.
- Proactively monitor & respond to guest comments & feedback.
- Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards.
- Ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth.
- Review & update menus to reflect Hotel status, industry trends & guest needs.
- Manage & maintain excellent condition & care of furniture, fixtures & equipment.
- Manage appropriate stocking & usage of linen, glassware, china & silverware.
- Ensure all team members display excellence in personal grooming & hygiene.
- Conduct sales & marketing activities in order to drive business growth & profit.
- Contribute to the preparation & implementation of F&B marketing plan.
- Plan, implement & monitor sales promotions & marketing activities as needed.
- Manage day-to-day brand business to maximise sales.
- Stay ahead of hospitality market trends & assess competition as needed.
- Provide effective day-to-day communication with guests, colleagues & teams.
- Work across brands & partner with colleagues to harmonise procedures & share knowledge.
- Lead & facilitate Brand team meetings.
QUALIFICATIONS & DESIRABLES
- Hotel management diploma or university degree.
- Previous experience in a five-star environment.
- Experience within a leadership role.
- Fluent written and spoken English.
- Sound knowledge of the hospitality industry.
- Business acumen and experience of budget management.
- Proven financial success and ability to analyse data.
- Service excellence.
- People management experience.
- Driven.
- Immaculate appearance.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Contact Detail:
Blue Arrow Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager - South Ascot
✨Tip Number 1
Familiarise yourself with the local dining scene in Windsor and South Ascot. Understanding the competition and current trends will help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in five-star establishments. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved service standards in previous roles. Highlighting your leadership skills and ability to drive performance will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to service excellence. Being able to articulate how your personal values align with ours will make a strong impression during the interview process.
We think you need these skills to ace Restaurant Manager - South Ascot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management, particularly in a five-star environment. Emphasise your leadership skills and any achievements related to team performance and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of service excellence. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Highlight Relevant Qualifications: Clearly state your hotel management diploma or university degree in your application. If you have additional certifications related to food safety or hospitality, be sure to include those as well.
Showcase Your Business Acumen: In your application, provide examples of how you've managed budgets and achieved financial success in past positions. This will demonstrate your ability to handle the financial aspects of the role effectively.
How to prepare for a job interview at Blue Arrow Ltd
✨Showcase Your Leadership Skills
As a Restaurant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, coaching, and performance enhancement.
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any current trends in the hospitality industry. Be ready to discuss how you would update menus to reflect guest needs and industry standards.
✨Demonstrate Financial Acumen
Since budget management is crucial for this role, be prepared to discuss your experience with P&L statements and how you've successfully managed budgets in previous positions. Highlight any financial successes you've achieved.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific scenarios where you've improved service standards or resolved issues effectively.
