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- Tasks: Lead the team and ensure excellent customer service during your shift.
- Company: Join a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Enjoy flexible hours, employee discounts, and a fun work environment.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: No prior experience needed; just bring your passion for teamwork and customers.
- Other info: Perfect for students looking to gain leadership skills while earning.
The predicted salary is between 30000 - 42000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru.
Shift Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with our customer service philosophy. Understanding how we prioritise customer satisfaction will help you demonstrate your alignment with our values during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. We want to see how you can engage and inspire others, especially when the manager is not around.
✨Tip Number 3
Research the different channels we operate in, such as Click+Collect and drive-thru. Being knowledgeable about these services will allow you to speak confidently about how you can enhance the customer experience.
✨Tip Number 4
Prepare questions that show your interest in team dynamics and operational efficiency. This will demonstrate your proactive approach to management and your commitment to supporting your colleagues.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager. Highlight your experience in customer service and team management in your application.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the role. Emphasise any previous management roles or customer service experience, especially in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to motivate a team. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your communication and problem-solving skills.
✨Understand Customer Service Excellence
Since the role focuses on putting customers first, make sure you can discuss what excellent customer service means to you. Prepare to give examples of how you've handled difficult customer situations and how you ensured a positive experience.
✨Familiarise Yourself with Multi-Channel Operations
The job involves various service channels like in-shop, delivery, and drive-thru. Research these operations and be ready to discuss how you would manage them effectively, ensuring smooth transitions between different service modes.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the Shift Manager position to demonstrate your enthusiasm and forward-thinking.
