Residential Cover Concierge (RIRC)

We are recruiting a Residential Cover Concierge to work for Rapport, based at our client's exceptional central London Residences in Fulham. In this role, you will cover the daytime Residential Host duties, providing a 5-star memorable experience to the residents.

The Concierge team consists of 8 individuals, with 4 people on shift at any given time.

Type of contract: Full-time, Permanent

Hours: 40.25 per week

Shift pattern: You will usually work 4 days a week, mostly between Monday and Friday. Rotas are set monthly, but days off can vary as the operation runs 24/7. This is mainly a daytime role, but on rare occasions, you may be asked to cover a night shiftwith plenty of notice given.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause youre passionate about!

Main responsibilities

• Working as part of a team, looking after the reception area, espresso bar and events.
• Ensuring that residents enjoy a warm and welcoming home environment.
• Engaging with residents, creating a sustainable professional relationship.
• Providing a first point of contact for any queries, complaints, and issues, and addressing them in a professional and prompt manner.
• Managing communication with the residents, including through the resident app.
• Conducting regular security and compliance checks and being an emergency first responder and contact.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have a genuine and deep-rooted interest in others and enjoy building relationships.
• Be a great listener, show real empathy and have that real feel for how to anticipate the needs of others.
• Demonstrate a good command of the English language, verbal and written.
• Willingness to be trained as a First Aider.
• Be IT and computer literate.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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