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- Tasks: Support users with crime recording and intelligence systems, resolving issues and providing guidance.
- Company: Join Avon and Somerset Police, a forward-thinking force committed to digital innovation and inclusivity.
- Benefits: Enjoy hybrid working options, flexible hours, and a supportive team environment.
- Why this job: Be part of a mission-driven team that values diversity and aims for excellence in service delivery.
- Qualifications: No specific IT experience required; just bring your problem-solving skills and a customer-focused attitude.
- Other info: Must have a 3-year checkable history in the UK; apply early as vacancies may close quickly.
Our force relies heavily on technology and data to plan and deliver its services and continue its ambition to be an outstanding force. We are proud of our track record in developing innovative digital solutions and exploiting our investments, but we know we can be better and achieve more.
As an IT Support Officer, you will be liaising with and working alongside multiple departments, providing guidance and support to users of the force crime recording and intelligence systems. You will work as part of a team, providing support to all users, using strong troubleshooting skills to ensure requests for support are dealt with in a timely manner. Hours - full time.
Key Responsibilities:- Undertaking various administrative duties in relation to digital policing systems.
- Monitoring and resolving user issues and interface errors, providing advice and documenting solutions.
- Providing a high level of customer service to internal users and partner agencies.
- Monitoring and maintaining data that passes from digital policing systems to external agencies adhering to GDPR and the Data Protection Act (2018).
- Interpret and document business requirements, raising system change requests.
- Creating and providing supporting documentation for digital policing systems, including best practice recommendations.
- Experience of working with a variety of IT systems.
- Experience of working in a service delivery/customer focused environment with evidence of good customer service skills.
- Good administration and communication skills, both written and verbal.
- Experience of working effectively within a team.
- Experience of managing a high workload, being able to risk assess and prioritise.
- Possess good problem solving skills, showing attention to detail.
To be eligible to apply for this role you must have a 3 year checkable history in the UK and have been resident in the UK for the last 3 years. If you are looking for an entry level position which offers a great opportunity for candidates with or without IT experience, then apply today.
About us: Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Blended Working/ Hybrid Working: Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
IT Support Officer - Hybrid employer: Avon and Somerset Police
Contact Detail:
Avon and Somerset Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer - Hybrid
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description. Understanding how these systems work and their common issues will give you an edge during interviews, as you'll be able to demonstrate your knowledge and problem-solving skills.
✨Tip Number 2
Highlight any previous experience in customer service or support roles. Since this position requires a high level of customer service, sharing examples of how you've successfully assisted users in the past can make a strong impression.
✨Tip Number 3
Prepare to discuss your teamwork experiences. This role involves working closely with various departments, so be ready to share examples of how you've collaborated effectively in a team setting and contributed to achieving common goals.
✨Tip Number 4
Research the principles of GDPR and the Data Protection Act (2018). Being knowledgeable about these regulations will not only help you in the role but also show your commitment to compliance and data security during the interview process.
We think you need these skills to ace IT Support Officer - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with IT systems, customer service, and problem-solving. Use specific examples to demonstrate your skills in a service delivery environment.
Showcase Communication Skills: Since the role requires good written and verbal communication skills, ensure your application is well-structured and free of errors. Consider including examples of how you've effectively communicated with team members or users in past roles.
Express Enthusiasm for Diversity: Given the emphasis on diversity and inclusion in the job description, express your commitment to these values in your application. Mention any relevant experiences that showcase your understanding and appreciation of diverse perspectives.
How to prepare for a job interview at Avon and Somerset Police
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your problem-solving approach and any tools or methods you used to diagnose and fix problems.
✨Demonstrate Customer Service Excellence
Since this role involves providing support to users, be ready to share experiences where you delivered exceptional customer service. Emphasise your communication skills and how you handle difficult situations with users.
✨Familiarise Yourself with GDPR and Data Protection
Understanding data protection laws is crucial for this position. Brush up on GDPR and the Data Protection Act (2018) so you can confidently discuss how you would ensure compliance in your role.
✨Prepare for Teamwork Questions
This role requires collaboration with various departments. Think of examples that demonstrate your ability to work effectively within a team, including how you manage workloads and prioritise tasks.
