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- Tasks: Lead a dynamic team to deliver exceptional guest service and operational efficiency.
- Company: Join the prestigious InterContinental London Park Lane, a luxury hotel in the heart of Mayfair.
- Benefits: Enjoy competitive salary, 28-33 days holiday, free meals, and amazing discounts worldwide.
- Why this job: Be part of a culture that inspires growth, creativity, and a sense of belonging.
- Qualifications: Experience in hospitality supervision, strong leadership skills, and a passion for guest service.
- Other info: Flexible shifts available; apply now to start your journey with us!
The predicted salary is between 28800 - 43200 £ per year.
At InterContinental London Park Lane, we are currently looking for an Instant Service Supervisor to join our team.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Are you passionate about delivering exceptional guest service and leading a dynamic team? We are looking for an enthusiastic and dedicated Instant Service Supervisor to join our Front Office team. In this role, you will lead and inspire our Instant Service team to provide seamless communication and service to our guests and stakeholders. You will collaborate closely with the Front Office Operations Manager to ensure operational efficiency, meet KPIs, and elevate the guest experience. You’ll play a key role in fostering a culture of service excellence while ensuring the team is trained, motivated, and consistently delivering high standards.
Key Responsibilities:- Lead and supervise the Instant Service team, ensuring exceptional service delivery.
- Drive consistency in departmental and hotel standards, ensuring guest expectations are met.
- Collaborate with the Front Office Operations Manager to meet KPIs and improve operational efficiency.
- Manage scheduling, hours, and annual leave for the Instant Service team.
- Provide operational support and cover in the absence of team members.
- Analyse guest feedback and implement strategies to enhance the guest experience.
- Proven experience in a supervisory role within the hospitality industry.
- Strong leadership, communication, and problem-solving skills.
- A passion for guest service and continuous improvement.
- Ability to work effectively in a fast-paced environment.
- Experience with team training, development, and performance management.
We are committed to offer and provide our Instant Service Supervisor with a competitive salary and a large range of benefits:
- Competitive Salary plus service charge and great IHG perks!
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata).
- Free meals on duty.
- Company sick pay and life insurance.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Generous ‘Refer a Friend’ programme.
Most importantly, we’ll help you grow and develop you as an individual. At InterContinental London Park Lane, our ambition is to define our unique culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now! You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Instant Service Supervisor employer: IHG - InterContinental London Park Lane
Contact Detail:
IHG - InterContinental London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instant Service Supervisor
✨Tip Number 1
Familiarise yourself with the InterContinental brand and its values. Understanding their commitment to luxury and exceptional guest service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in hospitality settings. Be prepared to share specific examples of how you've successfully led a team, resolved conflicts, or improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your passion for guest service by preparing anecdotes that showcase your ability to enhance the guest experience. This could include instances where you went above and beyond to meet a guest's needs.
✨Tip Number 4
Research common KPIs in the hospitality industry and be ready to discuss how you have met or exceeded these in past positions. Showing your understanding of operational efficiency will impress the hiring managers.
We think you need these skills to ace Instant Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your supervisory experience in the hospitality industry. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the role. Mention specific examples of how you've led teams or improved service delivery in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and team training. Use concrete examples to illustrate how you have successfully applied these skills in past roles.
Show Enthusiasm for the Brand: Express your excitement about working for InterContinental London Park Lane. Research the hotel’s culture and values, and mention how they align with your own professional goals and aspirations in your application.
How to prepare for a job interview at IHG - InterContinental London Park Lane
✨Showcase Your Leadership Skills
As an Instant Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service delivery.
✨Understand the Company Culture
Familiarise yourself with InterContinental London Park Lane's values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a culture of service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to handle guest complaints or improve team performance, and be prepared to explain your thought process.
✨Highlight Your Passion for Guest Service
The role requires a genuine passion for delivering exceptional guest experiences. Share stories that illustrate your commitment to guest satisfaction and how you've gone above and beyond in previous roles.
