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- Tasks: Be the friendly face for residents, handling enquiries and ensuring a smooth experience.
- Company: Join a luxury residential team in the heart of Mayfair, known for its exclusive apartments.
- Benefits: Enjoy a competitive salary, flexible hours, and a vibrant work environment.
- Why this job: Perfect for those who love customer service and want to make a difference in residents' lives.
- Qualifications: Must have 2 years of concierge experience in a luxury setting and excellent communication skills.
- Other info: Work 4 nights on, 4 nights off, with a focus on safety and professionalism.
The predicted salary is between 31000 - 31000 £ per year.
We are currently recruiting for a new Night Concierge to become a part of the team at our luxury site in Mayfair (W1S), with 42 exclusive apartments and penthouses. The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.
Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others.
We will require 2 years' minimum of residential concierge experience at a luxury establishment.
Main duties and responsibilities:- To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
- To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
- To receive and log parcels and packages on behalf of residents;
- To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
- To log all resident written instructions under relevant apartment number on the concierge database;
- To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;
- To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
- To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
- To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
- To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
- To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.);
- To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
- To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
- To be familiar with the site fire activation and evacuation procedures and evacuation points;
- To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
- To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.
- To comply with company email, telephone and internet policy and procedures;
- To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;
- To comply with all health & safety and personal protective equipment requirements of the site;
- Under no circumstances is alcoholic drink to be consumed during your working shift. This includes any lunch time or break period. In addition, smoking is not permitted in the building and anywhere else in the development except of the designated areas.
- Health and Safety is of paramount importance. Do not take risks. You must never put yourself, a colleague, contractor, resident or visitor in a dangerous position. All areas of risk must be labelled, sealed off and suitable warnings put up. All incidents should be reported to the Building Manager (PMM) and your Account Manager.
- If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard then they must be politely told to stop work and you must inform the Building/Property Manager;
- To complete any other requests as directed by Account Manager or Managing Agent.
Hours: 4 on 4 off (19:00-07:00)
Salary: £31,000 per annum or £14.19 per hour
Location: Mayfair (W1S) (nearest tube station is Piccadilly Circus)
If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Night Concierge (Luxury Residential) employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge (Luxury Residential)
✨Tip Number 1
Familiarise yourself with the luxury residential sector, especially in Mayfair. Understanding the expectations and standards of high-end clientele will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Night Concierge, you'll need to convey professionalism and warmth, so consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Network with current or former concierges in luxury establishments. They can provide insights into the role and share tips on how to excel, which could give you an edge in your application process.
✨Tip Number 4
Prepare examples of your past experiences that showcase your problem-solving abilities and customer service excellence. Being able to discuss specific situations where you went above and beyond will impress potential employers.
We think you need these skills to ace Night Concierge (Luxury Residential)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in residential concierge roles, especially in luxury establishments. Emphasise your customer service skills and any specific achievements that demonstrate your attention to detail and ability to maintain high standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Night Concierge position. Mention your proactive personality and how you can build trusting relationships with residents and colleagues. Use specific examples from your past experiences to illustrate your communication skills and problem-solving abilities.
Highlight Relevant Experience: In your application, clearly outline your two years of minimum experience in a similar role. Detail your responsibilities and how they align with the duties listed in the job description, such as handling enquiries, managing parcels, and ensuring health and safety compliance.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Abbatt Property Recruitment
✨Dress to Impress
As a Night Concierge in a luxury residential setting, your appearance matters. Make sure to wear professional attire that reflects the high standards of the establishment. A smart and tidy look will help you make a great first impression.
✨Showcase Your Customer Service Skills
Prepare to demonstrate your exceptional customer service skills during the interview. Think of examples from your previous experience where you went above and beyond to assist residents or resolve issues. This will highlight your proactive and solution-oriented approach.
✨Communicate Clearly and Confidently
Outstanding communication is key for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle various scenarios, such as dealing with resident complaints or managing multiple enquiries at once.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your past experiences align with the responsibilities listed. Understanding the specific duties, like parcel logging and emergency procedures, will show your commitment and readiness for the role.
