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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused brand on a growth journey.
- Benefits: Enjoy a £1,000 joining incentive, competitive pay, and 50% off food and drinks.
- Why this job: Be part of a fun, dynamic team with opportunities for recognition and rewards.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours including nights and weekends; mental health support available.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.
As a valued team member, you will receive a number of benefits:
- £1,000 joining incentive paid in 2 installments (T's & C's apply)
- Pay rate from £12.50 per hour (dependent on experience)
- A share of uncapped tips
- Premium pay allowance after midnight (10% per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Free car parking
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & Yearly STARS awards
- Employee Assistance programme and access to in-venue mental health first aiders
- NEST pension
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications:
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK.
Experienced Casino Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos. Understanding the rules and nuances of each game will not only boost your confidence but also impress potential employers during any informal discussions.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what they look for in a dealer, which can help you tailor your approach when you apply.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the casino staff or during your application process. Showing that you can connect with customers and create a welcoming atmosphere is key to landing this role.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Since the role requires availability during nights, weekends, and bank holidays, highlighting your willingness to work these shifts can set you apart from other candidates.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the gaming industry, focusing on customer service skills and any previous roles as a dealer. Use specific examples to demonstrate your expertise and how you align with the company's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Rank Group
✨Showcase Your Customer Service Skills
As a casino dealer, outstanding customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, especially in high-pressure situations.
✨Know the Games Inside Out
Familiarise yourself with the games you'll be dealing. Understand the rules, payouts, and strategies. This knowledge will not only impress your interviewers but also demonstrate your commitment to the role.
✨Demonstrate Teamwork
Grosvenor Casinos values collaboration. Be ready to discuss how you’ve worked effectively within a team in the past, and how you can contribute to a positive team environment.
✨Emphasise Flexibility and Availability
The role requires flexibility in working hours. Make sure to express your willingness to work nights, weekends, and bank holidays, as this shows your dedication and adaptability.
