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- Tasks: Lead IT service lifecycle, ensuring effective design and operation.
- Company: Join a global legal organisation with a strong UK presence.
- Benefits: Enjoy flexible hybrid working and excellent career development opportunities.
- Why this job: Shape IT service delivery in a collaborative, innovative environment.
- Qualifications: 7+ years in IT Service Management, with strong ITIL v4 knowledge.
- Other info: Ideal for process-led leaders who thrive on governance and innovation.
The predicted salary is between 55000 - 75000 £ per year.
A global legal organisation with a strong UK presence is seeking an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement.
You'll work within a highly structured, ITIL-aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It's an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting.
What you'll be doing:
- Lead the full lifecycle of IT services, ensuring scalability, sustainability, and alignment with business needs.
- Manage the Change and Release Management processes, including facilitation of Change Advisory Board (CAB) meetings.
- Oversee the service portfolio to ensure accuracy, strategic alignment, and business value.
- Coordinate and support service transitions, working across technical and non-technical teams.
- Collaborate with internal and external stakeholders to ensure service quality, compliance, and performance.
What we're looking for:
- Significant experience (7+ years) in IT Service Management roles, including 3+ years in leadership or managerial positions.
- Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management.
- Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy).
- Proven ability to manage services and teams in complex, matrixed environments.
- Confident stakeholder manager, capable of influencing at both operational and senior levels.
What's on offer:
- Flexible hybrid working with up to 40% remote.
- A professional, team-oriented culture that values continuous improvement.
- The opportunity to shape the way IT services are delivered across a major international business.
- Career development within a structured, process-driven IT function.
If you're a process-led IT leader who thrives in environments where governance and innovation go hand in hand, this could be the ideal next step in your career. Click Apply Now and let's set up a call.
IT Service Lifecycle Manager employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lifecycle Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 practices, especially in Service Design and Transition. Being able to discuss these concepts confidently during your interview will show that you understand the framework and can apply it effectively.
✨Tip Number 2
Network with professionals in the IT Service Management field, particularly those who have experience in legal or regulated environments. This can provide you with insights into the specific challenges and expectations of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed Change and Release Management processes in previous roles. Highlighting your hands-on experience with enterprise ITSM tools like ServiceNow will also set you apart.
✨Tip Number 4
Demonstrate your stakeholder management skills by preparing scenarios where you've influenced decisions at both operational and senior levels. This will showcase your ability to navigate complex, matrixed environments effectively.
We think you need these skills to ace IT Service Lifecycle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Management, particularly your leadership roles and familiarity with ITIL v4 practices. Use specific examples that demonstrate your ability to manage services and teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the IT Service Lifecycle Manager position, especially your experience with Change and Release Management processes.
Highlight Stakeholder Management Skills: Since the role requires strong stakeholder management, provide examples in your application that showcase your ability to influence and collaborate with both operational and senior-level stakeholders.
Showcase Continuous Improvement Mindset: Emphasise your commitment to continuous improvement in your application. Mention any initiatives you've led or contributed to that improved service delivery or governance within your previous roles.
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 practices, especially in Service Design, Transition, Change, and Release Management. Be prepared to discuss how you've applied these principles in your previous roles.
✨Demonstrate Stakeholder Management Skills
Prepare examples that showcase your ability to manage relationships with both internal and external stakeholders. Discuss how you've influenced decisions at various levels within an organisation.
✨Discuss Your Experience with ITSM Tools
Be ready to talk about your hands-on experience with enterprise ITSM tools like ServiceNow or BMC Remedy. Share specific instances where these tools helped you improve service delivery or efficiency.
✨Emphasise Continuous Improvement
Since the role focuses on continual improvement, come equipped with examples of how you've implemented changes that led to better service outcomes. This could include process enhancements or innovative solutions you've introduced.
