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- Tasks: Provide top-notch customer service via phone and email, handling orders and queries.
- Company: Join Medina Foodservice, a passionate team part of the global Sysco family.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Why this job: Be part of a supportive team with real career growth opportunities in a dynamic environment.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Flexible shifts with a fun, food-loving culture await you!
Contact Centre – Customer Support Advisor
£17,472 plus brilliant rewards and recognition scheme
25 hours per week
Medina Foodservice – Isle of Wight
At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility is required around busy periods, with working weekends on a rota basis.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.
Key Activities & Responsibilities:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’s in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand the impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
Key Attributes:
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
What you’ll get:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Apply now...
Locations
Customer Service Advisor employer: Medina Foodservice
Contact Detail:
Medina Foodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Medina Foodservice. Understanding their range of fresh and speciality produce will not only help you in customer interactions but also show your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and problem-solving. Be prepared to discuss specific examples from your past experiences where you successfully resolved customer issues, as this is crucial for the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and effectively is key to providing excellent service.
✨Tip Number 4
Be ready to demonstrate your ability to work in a team environment. Highlight any previous experiences where you collaborated with others to achieve common goals, as teamwork is essential in supporting field-based Sales Executives.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and attributes required for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or office environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Medina Foodservice. Mention specific examples of how you've successfully handled customer queries or improved customer relationships in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Medina Foodservice
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Since the role requires accuracy in data entry and processing orders, be prepared to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to minimise errors and maintain high standards.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will showcase your ability to handle customer issues effectively.
✨Familiarise Yourself with the Company
Research Medina Foodservice and its parent company, Sysco. Understanding their values, products, and customer base will help you tailor your responses and demonstrate your genuine interest in the company during the interview.
