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- Tasks: Manage schedules, customer communication, and documentation for service operations.
- Company: Join a leading manufacturing and production company making an impact in the industry.
- Benefits: Enjoy early finish Fridays, 20 days annual leave, free parking, and a pension contribution.
- Why this job: Be a vital link between customers and technicians in a dynamic work environment.
- Qualifications: Experience in customer-focused admin roles and proficiency in CRM systems required.
- Other info: Full UK driving license needed due to the company's remote location.
Join a leading manufacturing and production company as a Service Coordinator! You will play a key role in managing parts, technician schedules, and customer communication.
Your role as a Service Coordinator:
- Documentation Management: Maintain and manage all documentation related to service and spare parts.
- Scheduling Coordination: Plan and coordinate service technician's schedules for customer visits around the UK and Europe.
- Customer Communication: Act as a liaison between customers and the technical team, ensuring timely and accurate information exchange.
- Inventory and Procurement: Handle the administration of procurement, inventory control, and shipping of spare parts.
- Database Management: Maintain accurate records of spare parts availability in the internal database.
- Customer Documentation: Assist in the preparation and distribution of customer-related service documents.
- Primary Contact: Serve as the first point of contact for customer inquiries related to parts and services.
- General Administration: Perform general ad hoc administrative tasks as required.
Skills and Experience required to be considered for this role:
- Experience in a customer-focused administrative, scheduling or planning role.
- Experience using a CRM system and Microsoft Office.
- Confident and professional telephone manner.
- Previous experience in a service coordination, logistics, scheduling or administrative role (preferably in a manufacturing or technical environment).
- Full UK driving license and own transport due to company remote location.
Benefits to working here:
- Early Finish Fridays of 2.30pm.
- 20 days annual + Bank Holidays.
- Free Parking.
- 5% employer pension contribution.
If you feel like you meet the above criteria and would like to be considered for this Service Coordinator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
Service Coordinator employer: Prime Appointments
Contact Detail:
Prime Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as CRM systems and Microsoft Office. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s operations and their approach to customer service. Understanding their values and how they manage technician schedules will help you tailor your responses in interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare examples from your past experience that highlight your skills in scheduling, customer communication, and documentation management. Be ready to discuss how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Service Coordinator role, which can help you during the interview process.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused administrative roles, scheduling, and planning. Emphasise any previous work in service coordination or logistics, especially within a manufacturing or technical environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Service Coordinator role. Mention your experience with documentation management, scheduling coordination, and customer communication to demonstrate your fit for the position.
Showcase Relevant Skills: In your application, clearly outline your proficiency with CRM systems and Microsoft Office. Highlight your confident telephone manner and any experience you have in managing inventory or procurement processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Coordinator role.
How to prepare for a job interview at Prime Appointments
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Service Coordinator. Familiarise yourself with documentation management, scheduling coordination, and customer communication. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Relevant Experience
Prepare examples from your past roles that highlight your experience in customer-focused administration or scheduling. Be ready to discuss how you've successfully managed technician schedules or handled customer inquiries in a similar environment.
✨Demonstrate Your Communication Skills
As a Service Coordinator, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so be prepared to showcase your professional telephone manner.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
