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- Tasks: Be the go-to person for guest queries and provide top-notch service.
- Company: Bailiffgate Hotel is a luxurious retreat in Alnwick, blending comfort with local heritage.
- Benefits: Enjoy perks like discounts, a pension scheme, and seasonal passes to local attractions.
- Why this job: Join a passionate team dedicated to exceptional hospitality and community support.
- Qualifications: Must be over 25, have a clean UK driving licence, and a love for hospitality.
- Other info: Uniform provided and opportunities for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Bailiffgate Hotel is a timeless retreat nestled in the picturesque market town of Alnwick. The hotel combines luxury and authenticity, offering a serene escape where guests can unwind, explore the surrounding natural beauty, immerse themselves in local history, and experience the heritage of Northumberland. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting the community and assisting in environmental matters.
Requirements:
- The ideal person will have the ability to deliver great service to our guests.
- Must have a full clean UK driving licence.
- Must be over 25.
- We are looking for someone who is passionate about hospitality, reliable and willing to learn as part of this growing team.
Duties will include:
- Assisting with guest queries.
- Acting as the first point of contact for all guests.
- Booking transport for guests.
- Providing excellent customer service to all guests.
- Conducting valet service for guests.
Benefits for working at Bailiffgate Hotel:
- Company Pension Scheme.
- Preferential Accommodation Rates for Bespoke Hotels.
- Staff and Family/Friends Rates at the Bailiffgate Hotel.
- 10% discount on Food at Alnwick Castle Golf Club.
- Discount on F&B at the Bailiffgate Hotel.
- Staff Uniform provided.
- Seasonal Passes to Alnwick Castle.
- Share of monthly service charge.
Contact Detail:
Bailiffgate Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Hotel Concierge
✨Tip Number 1
Familiarise yourself with the local area and attractions around Alnwick. As a Luxury Hotel Concierge, having in-depth knowledge about local history, restaurants, and activities will impress your potential employers and show your passion for hospitality.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle guest queries and provide excellent service, which is crucial for this role.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who work in luxury hotels. Attend local events or join online forums to gain insights and tips that can help you stand out during the interview process.
✨Tip Number 4
Demonstrate your willingness to learn by researching the latest trends in hospitality and customer service. Being knowledgeable about current practices will show your commitment to personal growth and align with the hotel's values of an engaged team.
We think you need these skills to ace Luxury Hotel Concierge
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Luxury Hotel Concierge. Highlight your customer service skills and any relevant experience in hospitality to show you understand what the role entails.
Tailor Your CV: Make sure your CV reflects your passion for hospitality. Include specific examples of how you've provided excellent service in previous roles, and mention any relevant qualifications or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position at Bailiffgate Hotel. Mention why you want to work there specifically and how your values align with their commitment to great hospitality and community support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Bailiffgate Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for providing excellent service and how you enjoy making guests feel welcome.
✨Demonstrate Local Knowledge
Familiarise yourself with Alnwick and its attractions. Being able to recommend local sights, restaurants, and activities will show that you are proactive and genuinely interested in enhancing the guest experience.
✨Highlight Your Reliability
Since the role requires a full clean UK driving licence and reliability, be prepared to discuss your punctuality and dependability in previous roles. Share examples of how you've gone above and beyond to ensure tasks were completed on time.
✨Emphasise Teamwork and Adaptability
Bailiffgate Hotel values a motivated and engaged team. Be ready to talk about your experiences working in teams, how you handle challenges, and your willingness to learn and adapt in a dynamic environment.
