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- Tasks: Lead a luxury boutique, ensuring exceptional customer experiences and managing a small team.
- Company: Emilia Wickstead is known for its feminine, high-quality Ready-To-Wear and Bridal collections.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and team collaboration.
- Why this job: Join a prestigious brand and make a real impact on client relationships and store success.
- Qualifications: 3+ years in luxury retail management with a proven sales record and strong interpersonal skills.
- Other info: Ideal for those passionate about fashion and eager to empower a motivated team.
The predicted salary is between 36000 - 60000 £ per year.
Established in 2012, Emilia Wickstead has developed a clear point of distinction in its Ready-To-Wear and Bridal collections as well as a modern take and pace on Made to Measure and Made to Order offerings. Inherently feminine with a nod of old fashion couture, an instance on quality and unerring attention to detail.
A unique opportunity to manage Emilia’s Flagship Boutique on Sloane Street overseeing a small team, you will strive to create the best experiences for clients taking them through the world of Emilia Wickstead in an intimate and inspiring environment.
In this dynamic setting, the Store Manager will be able to quickly adapt to the brand clients, collections and growth ensuring smooth running operations as well as working closely with Emilia and reporting to other heads of departments.
Key Responsibilities
- Provide impeccable customer service in a luxury boutique environment that offers bespoke and ready-to-wear offerings
- Hosting client appointments following the client’s journey from initial contact through to fittings and final collection.
- Maximisng on all new sales opportunities through building client relationships and brand loyalty
- Liaise with relevant departments internally to facilitate a seamless customer experience.
- Motivate and challenge retail store team communicating sales targets, new initiatives and other pertinent issues.
- Responsible for managing and monitoring store stock including stock counts, WSL restocking, end of season send backs.
- Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
- Demonstrate empowerment to solve customer problems and meet customers’ needs.
- Effectively report upon sales, KPI’s and store updates to senior management and other internal teams.
- Recruit, develop, motivate and engage team members to provide impeccable customer service, exceed targets and have detailed knowledge of the brand, garments and collections.
The Ideal Candidate will possess:
- At least 3 years management experience in a luxury, ready-to-wear and bespoke environment
- A proven track record of exceeding sales targets
- Excellent interpersonal and problem solving skills
- Energetic nature, great to be around, motivating and empowering the team
- Detail oriented, highly organised and results driven
- A positive team player with a pro-active and self motivated attitude
- Knowledge of garment construction/design would be beneficial
- Industry awareness and strong knowledge of market trends
Luxury Store Manager employer: Emilia Wickstead
Contact Detail:
Emilia Wickstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Store Manager
✨Tip Number 1
Familiarize yourself with Emilia Wickstead's brand identity and values. Understanding the essence of the brand will help you connect with potential clients and demonstrate your passion for the products during your interactions.
✨Tip Number 2
Network within the luxury retail industry. Attend events, engage with professionals on platforms like LinkedIn, and build relationships that could lead to referrals or insights about the role and company culture.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've motivated teams, exceeded sales targets, and provided exceptional customer service in a luxury environment.
✨Tip Number 4
Stay updated on current fashion trends and the luxury market. Being knowledgeable about the latest styles and consumer preferences will not only impress during interviews but also show your commitment to the role.
We think you need these skills to ace Luxury Store Manager
Some tips for your application 🫡
Understand the Brand: Take the time to research Emilia Wickstead and its unique offerings. Familiarize yourself with their collections, brand values, and customer experience philosophy to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your management experience in luxury retail, particularly in ready-to-wear and bespoke environments. Provide specific examples of how you've exceeded sales targets and built client relationships.
Showcase Your Skills: Clearly outline your interpersonal and problem-solving skills in your application. Mention any experience you have in motivating teams and managing store operations, as these are key responsibilities for the role.
Personalize Your Cover Letter: Craft a compelling cover letter that reflects your passion for the brand and the luxury retail environment. Discuss how your energetic nature and proactive attitude will contribute to the team and enhance the customer experience.
How to prepare for a job interview at Emilia Wickstead
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous management experience in luxury retail. Discuss specific examples where you exceeded sales targets and how you built strong client relationships.
✨Demonstrate Your Customer Service Skills
Prepare to share instances where you provided exceptional customer service. Emphasize your ability to solve problems and meet customer needs, as this is crucial in a luxury environment.
✨Know the Brand Inside Out
Research Emilia Wickstead's collections, values, and market position. Being knowledgeable about the brand will show your genuine interest and help you connect with the interviewers.
✨Highlight Team Leadership Abilities
Discuss your approach to motivating and developing team members. Share examples of how you've successfully led a team in achieving sales goals and maintaining high standards in a boutique setting.
