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For Companies At a Glance
- Tasks: Configure and manage software for bespoke event environments, providing technical support.
- Company: Join a growing events team delivering dynamic projects globally.
- Benefits: Enjoy remote work options and the chance to travel internationally.
- Why this job: Perfect for problem-solvers who love client interaction in a fast-paced setting.
- Qualifications: Experience with React.JS, strong communication skills, and customer service background required.
- Other info: Previous experience in live events is a plus!
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Software Support Technician to join a growing events team, working on dynamic projects both in the UK and internationally. This role offers a blend of technical and client-facing responsibilities, making it ideal for someone who enjoys problem-solving and working closely with clients to deliver bespoke solutions.
The Role:
As a Software Support Technician, you will be responsible for configuring and managing proprietary software to build and personalise event environments for clients. Working both remotely and on-site, you’ll ensure seamless access control and provide technical support throughout the project. You will also manage project workflows using Jira, keeping records of task progress and completion. This is a varied role, combining technical software expertise with client management, as you represent the company in delivering outstanding service on a global scale.
Essential Requirements:
- Experience with React.JS and responsive HTML & CSS.
- Strong communication and customer service skills.
- Experience working in a customer-focused environment.
- Proficiency in Microsoft Office applications.
- Flexibility to travel and work away from home, both in the UK and internationally.
Desirable:
- Knowledge of JavaScript, jQuery, React, Bootstrap, and/or MySQL.
- Experience using Jira (or similar) to manage workflows and task progress.
- Previous experience in live event environments or backstage roles would be amazing.
This role as Software Support Technician is a fantastic opportunity for someone looking to combine their technical skills with client interaction in a fast-paced, global environment. Apply now!
Software Support Technician employer: Pathfinder - IT Recruitment
Contact Detail:
Pathfinder - IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially React.JS and Jira. Having hands-on experience or even personal projects showcasing these skills can set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This role is client-facing, so demonstrating your ability to communicate effectively will be crucial.
✨Tip Number 3
Research the company’s previous events and projects to understand their style and approach. Being able to discuss these in your interview will show your genuine interest in the role and the company.
✨Tip Number 4
Prepare for potential travel requirements by being flexible and ready to discuss your availability. Highlight any previous experience you have working away from home, as this will demonstrate your adaptability and commitment to the role.
We think you need these skills to ace Software Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with React.JS, HTML, and CSS. Emphasise any customer service roles you've held and showcase your problem-solving skills, as these are crucial for the Software Support Technician position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your technical expertise and client-facing abilities. Show how you can contribute to their dynamic events team.
Highlight Relevant Skills: Clearly list your proficiency in Microsoft Office and any experience with Jira or similar project management tools. If you have knowledge of JavaScript, jQuery, or MySQL, make sure to include that as well, as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a role that involves managing project workflows.
How to prepare for a job interview at Pathfinder - IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with React.JS, HTML, and CSS in detail. Bring examples of past projects where you've successfully implemented these technologies, as this will demonstrate your technical expertise.
✨Demonstrate Customer Service Experience
Since the role involves client interaction, share specific instances where you've provided excellent customer service. Highlight how you resolved issues and ensured client satisfaction, as this will show your ability to thrive in a customer-focused environment.
✨Familiarise Yourself with Jira
As project management is key in this role, make sure you understand how to use Jira or similar tools. Be ready to discuss how you've used these platforms to manage workflows and track progress in previous roles.
✨Prepare for Travel Questions
Given the flexibility required for travel, be ready to discuss your availability and willingness to work away from home. This shows your commitment to the role and readiness to engage in international projects.
