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- Tasks: Lead the order processing team and ensure smooth sales operations.
- Company: Weber is a global leader in high-quality barbecue grills and accessories since 1952.
- Benefits: Enjoy competitive salary, performance bonuses, and generous employee discounts.
- Why this job: Join a passionate team and shape an iconic brand while enhancing customer experiences.
- Qualifications: Strong leadership, customer service skills, and proficiency in SAP and Microsoft Office required.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Weber: In 1952, Weber revolutionised outdoor cooking with the invention of the kettle grill. Today, Weber is the world’s premier brand for high-quality barbecue grills, innovative accessories, and exceptional customer service. With a presence in more than 40 countries, we are passionate about creating unforgettable experiences and bringing people together around the grill.
Your Responsibilities: As Order Processing & Sales Support Manager UK&I, you will lead the UK & ROI trade order processing function from purchase order acceptance through to invoicing. You’ll manage the team responsible for delivering operational excellence to both external customers and internal stakeholders, ensuring efficient and accurate processing of all sales orders. Your role is key in driving process improvement, optimising order flow, and maintaining high standards of customer service.
Key Duties:
- Lead and manage the Order Processing team, ensuring accurate and timely order entry, delivery tracking, and customer communication.
- Ensure smooth and secure invoicing, manage credits and disputes, and monitor KPIs for continuous improvement.
- Collaborate with Sales, Logistics, Marketing, Demand Planning, and Customer Service to align operations with business goals.
- Support back-office functions and drive improvements in SAP (ERP) systems and reporting tools.
- Ensure compliance with FSC standards and prepare for annual audits.
- Foster a high performing, engaged team through regular feedback, development plans, and performance monitoring.
- Handle sensitive customer issues, maintain clear communication, and ensure a positive customer experience.
- Manage staff scheduling, access authorisations in SAP, and seasonal staff onboarding.
Your Profile:
- Strong customer service orientation with a focus on operational excellence.
- Proven leadership and people management skills.
- Process-driven and solution-oriented mindset.
- Excellent communication and organisational skills.
- Proficient in Microsoft Office (Excel, Outlook), with SAP experience essential; Zendesk experience preferred.
- Flexible, friendly, and approachable, with the ability to adapt to seasonal business demands.
What We Offer: At Weber, you’ll join a passionate, collaborative team dedicated to delivering excellence. We offer a supportive work environment with opportunities for growth and development, where your contributions help shape an iconic global brand. You’ll benefit from a competitive salary, performance-based bonus, excellent benefits package, and generous employee discounts on our products.
Order Processing & Sales Support Manager employer: Weber-Stephen Products EMEA
Contact Detail:
Weber-Stephen Products EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing & Sales Support Manager
✨Tip Number 1
Familiarise yourself with Weber's products and brand values. Understanding their history and commitment to quality will help you align your answers during interviews and demonstrate your passion for the company.
✨Tip Number 2
Highlight your experience with SAP and any relevant ERP systems. Since this role requires proficiency in these tools, be prepared to discuss specific examples of how you've used them to improve order processing or customer service in previous positions.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Discuss your approach to fostering a high-performing team and how you handle performance monitoring and feedback.
✨Tip Number 4
Prepare to discuss your problem-solving abilities, especially in relation to customer service issues. Think of scenarios where you've turned a negative customer experience into a positive one, as this will resonate well with Weber's focus on exceptional customer service.
We think you need these skills to ace Order Processing & Sales Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Order Processing & Sales Support Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in order processing, team management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your operational excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific examples of your leadership skills and process improvement initiatives you've led in previous roles. Make sure to convey your customer service orientation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Weber-Stephen Products EMEA
✨Showcase Your Leadership Skills
As a candidate for the Order Processing & Sales Support Manager role, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered engagement and performance.
✨Emphasise Customer Service Excellence
Given the strong customer service orientation required for this position, be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction. Highlight your problem-solving skills and how they contributed to a positive customer experience.
✨Familiarise Yourself with SAP
Since SAP experience is essential for this role, make sure you brush up on your knowledge of the system. Be prepared to discuss how you've used SAP in previous roles, particularly in relation to order processing and reporting.
✨Prepare for Process Improvement Discussions
The role involves driving process improvements, so think about examples from your past where you've identified inefficiencies and implemented solutions. Be ready to discuss your process-driven mindset and how it aligns with the company's goals.
