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- Tasks: Support customers through their health claims journey in a fast-paced telephony role.
- Company: Join Aviva, a leading insurance provider committed to inclusivity and employee development.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Why this job: Make a real impact by helping customers during challenging times while growing your career.
- Qualifications: Excellent communication skills and customer service experience are essential; empathy is key.
- Other info: Flexible hours, remote work options, and a supportive culture await you at Aviva.
The predicted salary is between 25100 - 28500 £ per year.
Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits.
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you excel in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.
A bit about the job:
You will be working within a fast-paced busy telephony driven role to guide and support customers through their health claims journey, whether it’s confirming appointments, solving a bill query, or assisting with overnight care, outpatient treatment, diagnostic tests, scans, or aftercare. You will help and support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.
We love people who do the right thing for our customers and our colleagues. We want people who speak up, take ownership, and make good decisions.
When you join us, you’ll get a really warm welcome as well as great development. We’re committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow, and shine in your career. Whether it’s learning for your current role or developing your skills for the future, we’ve got you covered.
Our standard full-time contracts are for 35 hours per week (with options for part-time working, after the initial 18-week full-time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40-hour contract after training which has an enhanced salary of up to £31,200.
Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00.
Skills and experience we’re looking for:
- Excellent communication skills and previous experience in a customer service-related role.
- The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty.
- A good fact finder - you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way.
- Meticulous and detail-oriented - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim.
- Knowledge of insurance products/financial services would be great, but not essential.
What you’ll get for this role:
- Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience).
- Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
Aviva is for everyone. We’re inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Martin Toth.
Claims Handler employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the private medical insurance sector. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer queries or complaints can prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Showcase your empathy and problem-solving abilities in conversations with friends or family. Being able to articulate how you would support someone through a difficult situation will resonate well with the values of our team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your ability to empathise with customers and handle difficult situations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent service. Mention how your skills align with the job requirements, particularly your ability to support customers through their claims journey.
Showcase Relevant Skills: Emphasise your meticulous attention to detail and fact-finding abilities in your application. Provide examples of how you've successfully processed claims or resolved customer issues in previous roles.
Highlight Your Adaptability: Mention your ability to thrive in a fast-paced environment and your willingness to learn. This is crucial for a role that involves handling various customer queries and adapting to changing circumstances.
How to prepare for a job interview at Aviva
✨Show Your Empathy
As a Claims Handler, you'll be supporting customers during challenging times. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples of how you've helped customers in the past and how you made them feel valued.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to convey information effectively.
✨Be Detail-Oriented
The job requires meticulous attention to detail. Prepare to discuss how you approach tasks that require accuracy and thoroughness. You might want to share specific instances where your attention to detail made a significant difference in your previous roles.
✨Ask Insightful Questions
Demonstrate your interest in the role by preparing thoughtful questions about the company and the position. This shows that you're not only interested in the job but also keen on understanding how you can contribute to the team and the company's goals.
