Front Desk Agent - Rooms - Jumeirah Carlton Tower

London Full-Time No home office possible

Job Description
Front Desk Agent – Jumeirah Carlton Tower
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London\’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city\’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani
About the Job:
An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest\’s name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
Escort guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel\’s food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
Enter all arrivals\’ check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
Ensure that the hotel\’s credit policy is adhered to at all times, with particular care to the established policy on \”chance guests\”.
Make reservations at such times as when the Reservations office is unable to do so.
Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

About you:

The ideal candidate for this position will have the following experience and qualifications:
Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera Cloud is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.

About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…