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For Companies At a Glance
- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casino, a community-focused venue offering fun and entertainment.
- Benefits: Enjoy a £1,000 joining incentive, paid breaks, and 50% off food and drinks.
- Why this job: Be part of an exciting growth journey in the UK's most loved casinos.
- Qualifications: Must be 18+, hold a PFLC, and have a fantastic personality.
- Other info: Flexible hours required, including nights and weekends.
The predicted salary is between 24000 - 42000 £ per year.
Company Description
Grosvenor Casino, Southampton
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
- NEST pension
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK
Experienced Casino Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Grosvenor Casino. Understanding the rules and nuances of each game will not only boost your confidence but also impress potential employers during any informal discussions or interviews.
✨Tip Number 2
Network with current or former employees of Grosvenor Casino. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when trying to stand out as a candidate.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, showcasing your ability to connect with customers and handle various situations will make you a more attractive candidate.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during nights, weekends, and bank holidays, showing that you're open to this will highlight your commitment and suitability for the position.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the gaming industry, particularly any roles that involved customer service or dealing. Use specific examples to demonstrate your skills and how they align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention your understanding of Grosvenor Casinos' values and how you embody them, especially in terms of service and teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Rank Group
✨Showcase Your Customer Service Skills
As an experienced casino dealer, your ability to provide outstanding customer service is crucial. Be prepared to share examples of how you've successfully engaged with customers in previous roles, especially in high-pressure situations.
✨Demonstrate Game Knowledge
Make sure you have a solid understanding of the games you'll be dealing. Brush up on the rules, payouts, and strategies for popular casino games. This will not only impress the interviewers but also show your commitment to delivering a great gaming experience.
✨Emphasise Teamwork and Collaboration
Grosvenor Casino values teamwork, so be ready to discuss how you've worked effectively within a team in the past. Highlight any experiences where you collaborated with colleagues to enhance customer satisfaction or improve service delivery.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would respond to signs of problem gambling or how you would manage a busy gaming table during peak hours.
