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- Tasks: Manage and investigate motor insurance claims from start to settlement.
- Company: Join a leading independent insurance services provider with a friendly, inclusive culture.
- Benefits: Enjoy fully remote work, flexible hours, and supportive team dynamics.
- Why this job: Make a real impact while learning about the insurance industry in a positive environment.
- Qualifications: Experience in motor claims handling and strong communication skills are essential.
- Other info: Embrace a role that values initiative, empathy, and a willingness to learn.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a good understanding of Motor Claims Handling and are looking for your next challenge? Would you like to work fully remote, whilst still feeling part of a friendly inclusive organisation? Our client, a Leading, Independent Insurances Services Provider are looking for enthusiastic and driven Motor Claims Handlers to join their business during a time of expansion!
In this role you will be responsible for processing and investigating Insurance claims relating to customers' Motor policies. This will involve working with the policy holder, colleagues and other professionals to ensure that the claim is valid. As Motor Claims Handler, you will be managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. As you will be involved in the handling of Motor vehicle damage and injury claims, a good understanding of the sector and laws surrounding these is beneficial.
The Key Accountabilities for a Motor Claims Handler:
- Handling of Motor claims from the start to the settlement
- Carry out investigations with the client to enable you to make the correct liability decision
- Investigating the extent and validity of a claim and checking for any potential fraudulent activity
- Manage claims via the MOJ and OIC Portal
- Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports
- Liaising with adjusters, examiners and investigators to evaluate the insurance claim
- Speaking to customers, third parties, lawyers, medical professionals and other relevant parties to reach settlement
- Understanding, adjusting and negotiating hire payment packs
- Working with risk analyst, brokers, underwriters and other relevant parties to reach settlement
Experience Required to be a successful Motor Claims Handler:
- Experience with handling and investigating Motor claims and managing your own portfolio
- Knowledge of how the MOJ and OIC portal works is beneficial
- Liaising with adjusters, engineers and investigators to evaluate the insurance claim
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities, and manage time effectively
Who they are looking for:
- A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift up those around you.
- Able to show initiative and not give up when a task is demanding
- Ability to show empathy, supporting customers during a tough time
- Ability to understand tech and systems. As this role is remote, you will need to be confident working virtually, accessing TEAMS and completing remote training
- You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to customers
This is a fully remote role, where you are working from home, with the close support of your Manager and the team.
Motor Claims Handler employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the MOJ and OIC portals, as understanding how these systems work will give you a significant advantage. Consider taking online courses or tutorials that focus on these platforms to boost your confidence.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who specialise in motor claims. Join relevant online forums or LinkedIn groups where you can ask questions and gain insights into best practices and current trends.
✨Tip Number 3
Brush up on your communication skills, particularly over the phone. Since you'll be liaising with various parties, practice active listening and clear articulation to ensure effective conversations and negotiations.
✨Tip Number 4
Showcase your empathy and customer service skills during any interviews or discussions. Prepare examples of how you've supported customers in challenging situations, as this will demonstrate your suitability for the role.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Motor Claims Handler. Familiarise yourself with the claims process, relevant laws, and the importance of customer communication.
Tailor Your CV: Highlight your experience in handling motor claims and any relevant qualifications. Make sure to include specific examples that demonstrate your ability to manage claims effectively and your understanding of the MOJ and OIC portals.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention your positive attitude, ability to empathise with customers, and willingness to learn about different insurance products.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Employment Specialists Ltd
✨Show Your Knowledge of Motor Claims
Make sure to brush up on your understanding of motor claims handling before the interview. Be prepared to discuss specific cases or scenarios you've encountered, demonstrating your ability to process and investigate claims effectively.
✨Demonstrate Strong Communication Skills
As a Motor Claims Handler, you'll need to communicate with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle difficult conversations with clients or third parties.
✨Highlight Your Problem-Solving Abilities
Be ready to share examples of how you've tackled challenging situations in previous roles. Employers will be looking for your ability to make sound decisions and manage claims from start to finish, so showcase your critical thinking skills.
✨Emphasise Your Willingness to Learn
Since this role involves learning about different insurance products and processes, express your enthusiasm for continuous learning. Share any relevant training or courses you've completed that demonstrate your commitment to professional development.
