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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, employee perks, and comprehensive health support.
- Why this job: Embrace innovation, teamwork, and make a real difference in a fast-paced environment.
- Qualifications: Must be 18+ to handle alcohol; passion for food and travel is essential.
- Other info: Participate in fun activities like barista competitions and enjoy a diverse workplace culture.
Duty Manager at Pumpkin Cafe - Darlington Station.
Pay Rate: £13.11 per hour
Shift Pattern: Full time, scheduled between 7am and 7pm including weekends. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you are passionate about food and travel, you have come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you are flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a valued Duty Manager (Team Leader), where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
Why join SSP as a Duty Manager?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
As a Duty Manager you’ll:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific brands and franchises that SSP operates, such as Upper Crust and Starbucks. This knowledge will not only help you understand the company culture but also allow you to speak confidently about how you can contribute to their success during any interviews.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Be prepared to share specific examples of how you've successfully managed a team or improved customer satisfaction in previous roles, as this will demonstrate your capability to excel as a Duty Manager.
✨Tip Number 3
Show your passion for food and travel during the application process. Discussing your enthusiasm for the industry can set you apart from other candidates and align you with SSP's mission of providing exceptional food experiences.
✨Tip Number 4
Prepare to discuss how you would create a welcoming atmosphere and improve service standards. Think of innovative ideas or strategies you could implement to enhance customer experience, as this will showcase your proactive approach and commitment to excellence.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Pumpkin Cafe. Familiarise yourself with the job description and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, team leadership, and operational management. Use specific examples that demonstrate your ability to create a welcoming atmosphere and improve service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your commitment to exceptional customer service. Mention why you want to work at SSP and how you can contribute to their dynamic team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager role.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Food and Travel
Since the role is at a food travel expert, express your enthusiasm for food and travel during the interview. Share any personal experiences or favourite cuisines that highlight your passion, as this will resonate well with the company's values.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be guiding and supporting your colleagues. Prepare examples of past experiences where you've successfully led a team or handled challenging situations. This will showcase your ability to manage and motivate others effectively.
✨Understand Operational Excellence
Familiarise yourself with the key responsibilities of the role, such as overseeing unit operations and ensuring a clean environment. Be ready to discuss how you would maintain high standards and improve service efficiency in a fast-paced setting.
✨Emphasise Customer Service Excellence
Exceptional customer service is crucial in this role. Prepare to share specific instances where you've gone above and beyond for customers. Highlight your communication skills and ability to build strong relationships, as these are vital for success in the position.
