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- Tasks: Lead the customer experience team and enhance customer journeys.
- Company: Join a globally recognised B2B business in Herefordshire.
- Benefits: Enjoy remote work flexibility with occasional office visits and competitive pay.
- Why this job: Make a real impact on customer experiences in a supportive team environment.
- Qualifications: Must have 2 years of customer experience development.
- Other info: Opportunity to shape the customer experience strategy and engage with senior leadership.
The predicted salary is between 36000 - 54000 £ per year.
Proximity Recruitment are searching for a talented Customer Experience Manager (up to £45,000 pro-rota to 26-30 hours a week) to join a globally recognised B2B business in Herefordshire. The role is remote with occasional office visits, once a month. The successful candidate will join a friendly, supportive & customer focused marketing team and play a large role in the group customer experience programme.
Responsibilities include:
- Continual development of a cross functional Customer Experience team through communication, support & ownership of results supporting the delivery of an optimal Customer Experience.
- Consistently promote the CX agenda within the business & to wider Division and Group stakeholders.
- Identifying customer needs & work with internal teams to translate into experiences and enablers to provide an improved customer experience.
- Implementing measurement structures, metrics and re-validation processes.
- Engage with external consultants and agencies to constantly invigorate and promote the CX agenda.
- Continually look for ways to improve our customer experience journey, whether it be digitally, traditionally or other means.
- Supporting teams on work to map stakeholders & improving engagement with them.
- Select and maintain best-practice customer experience tools and platforms.
- Measure and own the voice of customer programme (incl. NPS and touchpoint surveys), surfacing customer pain points & celebrating positive feedback, getting deep understanding of needs and motivations across the end-to-end customer journey.
- Work closely with marketing managers to align marketing activity with customer journey and NPS insights.
With a strong last 2 years of customer experience development, this opportunity represents a chance to take this to the next level with an engaged SLT and a template on which to put your own stamp. Please don’t hesitate to apply for more details.
Customer Experience Manager employer: Proximity Recruitment
Contact Detail:
Proximity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience management. Understanding current best practices and tools will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the customer experience field. Engaging with others can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to improve customer journeys. Being able to articulate these stories will make you stand out during discussions with the hiring team.
✨Tip Number 4
Research the company’s current customer experience initiatives. Showing that you understand their existing strategies and can contribute to them will impress the interviewers and highlight your proactive approach.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management. Focus on achievements that demonstrate your ability to improve customer journeys and engage with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention specific examples of how you've successfully implemented customer experience strategies in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, analytical thinking, and project management. Use keywords from the job description to align your application with what the company is looking for.
Showcase Your Understanding of CX Metrics: Discuss your familiarity with customer experience metrics like NPS and touchpoint surveys. Explain how you have used these tools to gather insights and drive improvements in customer satisfaction.
How to prepare for a job interview at Proximity Recruitment
✨Understand the Customer Experience Landscape
Before your interview, make sure you have a solid grasp of what customer experience (CX) means in a B2B context. Familiarise yourself with current trends and best practices in CX, especially those relevant to the industry of the company you're applying to.
✨Showcase Your Cross-Functional Collaboration Skills
Since the role involves working with various teams, be prepared to discuss examples of how you've successfully collaborated across departments in the past. Highlight specific projects where your communication and teamwork led to improved customer experiences.
✨Prepare for Metrics and Measurement Discussions
The job requires implementing measurement structures and metrics. Be ready to talk about your experience with customer feedback tools like NPS or surveys, and how you've used data to drive improvements in customer experience.
✨Demonstrate Your Passion for Customer-Centric Solutions
During the interview, convey your enthusiasm for enhancing customer journeys. Share innovative ideas or strategies you've implemented in previous roles that have positively impacted customer satisfaction and engagement.
