Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring great service and positive vibes.
- Company: Join SSP, working with iconic brands like Starbucks and M&S at busy UK locations.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+ with experience in leading teams in a retail setting preferred.
- Other info: Flexible shifts across weekdays and weekends, plus extra pay for night shifts.
The predicted salary is between 27600 - 31200 £ per year.
Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full-Time 37.5 hrs. Shifts between 05:00am to midnight. Working 5 days out of 7, flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in a busy Retail role would be beneficial.
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like M&S and Starbucks. Understanding their values and customer service expectations can help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Demonstrate your passion for hospitality by sharing experiences where you went above and beyond for customers. This will highlight your commitment to delivering great service, which is crucial for the Duty Manager role.
✨Tip Number 4
Be prepared to discuss how you would handle busy shifts and maintain a positive atmosphere. Think about strategies you've used in the past to keep your team motivated and engaged during peak times.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in hospitality and team leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous roles, especially any experience in retail or hospitality management. Use bullet points for clarity and focus on achievements that demonstrate your leadership skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the Duty Manager role. Mention specific examples of how you've successfully led teams and improved customer service in past positions.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with the brands you'll be working with, such as M&S and Starbucks. Showing that you understand their values and customer service standards will impress the interviewers and show your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing a busy shift or resolving customer complaints. Think through potential scenarios and prepare your responses to showcase your quick thinking and adaptability.
✨Emphasise Your Flexibility
The role requires working various shifts, including weekends and holidays. Highlight your availability and willingness to work flexible hours, as this is a key aspect of the job that employers will be looking for.
