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- Tasks: Join our team to learn customer service and sales skills while engaging with customers.
- Company: Greif is a global leader in industrial packaging, operating in over 35 countries.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: This role offers hands-on training and a chance to make a real impact in customer service.
- Qualifications: Fast learners with a passion for customer interaction are encouraged to apply.
- Other info: Work in a caring culture where your well-being is valued and your career can thrive.
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.
OUR VISION: Be the best performing customer service company in the world.
OUR PURPOSE: We create packaging solutions for life’s essentials.
We have a great opportunity for someone to join our UK Customer Service team in a role which will train you to be a Customer Service Specialist, with the potential pathway into sales. Based at our Crewe office, you will learn from our experienced team to develop your skills and progress to a Customer Service Specialist. Additionally, this will also provide training and exposure to our sales group where a route to sales is possible through ‘Inside Sales’ activities which will give you the chance to hone your newly acquired skills to actively engage with potential customers. If you’re interested in being developed within our sales and customer service teams, apply now!
Typical activities:
- Respond to incoming customer calls and email enquiries.
- Process sales orders, credits, returns, and ensure document compliance.
- Partner with internal teams and undertake educational activities to develop your product and process knowledge.
- Collaborate with cross functional teams to exchange information and update customer information.
- Actively support issue resolution.
- Undertake outbound calls to uncover exciting customer opportunities in partnership with our sales team.
Requirements:
- A fast learner who can develop their skills and apply the knowledge in a practical setting.
- Experience in a customer service orientated role would be an advantage.
- Personable and someone who enjoys interacting with people.
- Self-motivated with a sense of accountability.
- Able to live and work in the UK without restriction.
Ready to have a career where your work has purpose and your colleagues care about your well-being? Please submit your application in English via our recruitment system.
At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.
Contact Detail:
Greif Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service & Sales Specialist
✨Tip Number 1
Familiarise yourself with Greif's products and services. Understanding the packaging solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role heavily involves interacting with customers. Engaging in mock conversations or role-playing scenarios can boost your confidence and prepare you for real customer interactions.
✨Tip Number 3
Network with current or former employees of Greif on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Showcase your eagerness to learn and grow within the company. During any discussions or interviews, express your enthusiasm for developing your skills in both customer service and sales, as this aligns with the role's potential pathway.
We think you need these skills to ace Trainee Customer Service & Sales Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Trainee Customer Service & Sales Specialist position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to learn quickly and interact well with customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Greif and how you can contribute to their vision of being the best performing customer service company in the world.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Greif
✨Show Your Customer Service Skills
Since the role is focused on customer service, be prepared to discuss your previous experiences in this area. Highlight any specific situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Your Learning Ability
As a trainee, it's crucial to show that you're a fast learner. Share examples of how you've quickly adapted to new roles or learned new skills in the past, especially in a customer service or sales context.
✨Be Personable and Engaging
This role requires someone who enjoys interacting with people. During the interview, make sure to engage with your interviewer, maintain eye contact, and show enthusiasm for the position and the company.
✨Prepare Questions About the Role
Having questions ready shows your interest in the position and the company. Ask about the training process, opportunities for growth within the sales team, or how success is measured in the customer service department.
