Home Ownership & Commercial Officer

We are currently seeking a Home Ownership & Commercial Officer to join our team. You will play a pivotal role in managing the organisation's leasehold, freehold and shared ownership stock, including income management.

Together Housing Group is one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. We are committed to having a diverse and inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Requirements

• To provide an efficient, quality and customer-focused management service to homeowners and commercial tenants.
• To work with cross-functional teams to ensure excellent service to all customers and stakeholders.
• To assist the Home Ownership and Commercial Co-ordinator and Manager to achieve performance targets to maximise income, reduce voids loss and improve customer satisfaction.
• To provide an efficient and value-for-money service in line with the Team's budget.
• To manage all Commercial, Leasehold and Home Ownership properties in accordance with current legislation and best practice.
• To respond promptly and efficiently to all internal and external queries and enquiries.
• To deliver high performance by ensuring maximum recovery of income and arrears in line with policy and legislative practices.
• Maintain accurate records and documentation, ensuring compliance with data protection and confidentiality policies.
• Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.

We are looking for someone who has:

• Full driving licence and the use of a vehicle with insurance for business use.
• Strong experience and knowledge in leasehold management and home ownership.
• Experience in a similar role within the housing/property sector, with knowledge of shared ownership schemes, leasehold administration, and commercial lettings.
• Strong understanding of relevant legislation, regulations, and procedures related to property management and sales.
• Working knowledge of leasehold housing management, including Shared Ownership and Right to Buy leases.
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively.
• Strong attention to detail and accuracy in record-keeping and documentation.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, colleagues, and stakeholders.
• Proficiency in using computer systems and software, including MS Office.
• Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.

In this role you will be covering the following areas: North Yorkshire, South Yorkshire and North West.

Benefits

• Starting salary of £35,229 per annum.
• Annual pay scale increase.
• Option to work from our offices in Wakefield or Blackburn once a month; the rest of the time can be onsite or from home.
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
• Wide range of technical, professional, and personal development training opportunities.
• Attractive pension scheme.
• Health and wellbeing benefits including access to GPs.
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.