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For Companies At a Glance
- Tasks: As a Planner, you'll coordinate schedules and support maintenance teams to enhance customer satisfaction.
- Company: Join a not-for-profit housing association dedicated to providing affordable homes in Liverpool.
- Benefits: Enjoy a temp-to-perm role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact by improving housing services while working in a collaborative team culture.
- Qualifications: Relevant experience in scheduling or planning roles is essential for this position.
- Other info: This role offers a chance to develop skills in a meaningful sector focused on community welfare.
The predicted salary is between 28800 - 43200 £ per year.
Our client is an independent not for profit housing association, managing and maintaining 6000 affordable homes in the Liverpool region. Due to a busy work stream, they are looking for a Planner to join their team on a temp to perm basis.
About the role
As a Scheduler, you will be the main point of contact between our customers and trade operatives, whilst actively supporting the operational delivery teams in maintaining productivity and improving customer satisfaction. You will have relevant experience in a similar role. The postholder will issue and control works and track progress, liaise with tenants, plan in work scheduling and make appointments to facilitate effective repair services. This involves working in conjunction with the Asset Team and liaising with tenants to update and help facilitate the smooth running of the delivery of our maintenance service both reactive and planned.
Main Responsibilities
- To undertake all relevant tasks associated with scheduling tasks to support the Organisation as a whole, whilst maintaining a high level of awareness of relevant policies and procedures and ensuring that they are implemented correctly.
- To proactively manage and build strong links within the teams throughout Property Services to ensure the scheduling function is helping them to achieve their aims and targets.
- To work with the Operations Manager in identifying key risks within service areas and ensuring that appropriate measures are in place to mitigate operational risks.
- To maintain standards of performance within the team that will assist in achieving operational and strategic goals.
- To manage the accurate recording, storing and inputting of information onto relevant ICT systems, ensuring all customer interactions are captured and correctly processed and that all records and systems are up to date.
- Daily closures of jobs and ensuring that the information is correct and up to date.
- Carry out housekeeping jobs including the loading of holidays and training days etc.
- Carry out checks on orders that require further works that have been carried out above what is stated on the Job Ticket.
- Liaising with customers, internal teams and external partners such as contractors.
- Work closely with the operational delivery team to identify failings and implement improvements.
- To develop the Group’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
If this role is of interest please apply today.
Planner employer: Construction Resources
Contact Detail:
Construction Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Familiarise yourself with the housing sector, particularly in Liverpool. Understanding local issues and the specific needs of tenants can give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the housing association field. Attend local events or join online forums to connect with others who work in similar roles; they might provide insights or even referrals.
✨Tip Number 3
Brush up on your scheduling and planning software skills. Being proficient in relevant ICT systems will not only help you in the role but also impress potential employers during the hiring process.
✨Tip Number 4
Prepare to discuss how you would handle customer interactions and improve service delivery. Think of examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Planner position. Understand the key responsibilities and required skills, such as scheduling tasks, liaising with tenants, and managing operational risks.
Tailor Your CV: Customise your CV to highlight relevant experience in scheduling and customer service. Emphasise any previous roles where you managed tasks, liaised with clients, or worked within a housing or maintenance context.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific experiences that demonstrate your ability to manage schedules and improve customer satisfaction, aligning with the values of the housing association.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Planner role.
How to prepare for a job interview at Construction Resources
✨Know the Organisation
Familiarise yourself with the housing association's mission and values. Understanding their commitment to affordable housing in the Liverpool region will help you align your answers with their goals during the interview.
✨Demonstrate Scheduling Experience
Be prepared to discuss your previous experience in scheduling or planning roles. Highlight specific examples where you successfully managed tasks, liaised with customers, and improved service delivery.
✨Showcase Communication Skills
As a Planner, you'll be the main point of contact between customers and trade operatives. Practice articulating how you effectively communicate with various stakeholders and resolve issues to enhance customer satisfaction.
✨Highlight Team Collaboration
Emphasise your ability to work collaboratively with different teams. Share examples of how you've built strong relationships within an organisation to achieve common goals, especially in a property services context.
