Conduct Risk Lead - Reinsurance

My client is seeking a conduct risk expert to lead their conduct and complaints departments.

Key Responsibilities:

• The role will directly oversee the complaints department and product oversight, and work closely with underwriters, delegated authority, claims and compliance teams.
• Lead and supervising the ongoing implementation of the product oversight and review process, ensuring a consistent approach that meets all regulatory requirements and drives good customer outcomes.
• Manage relationships with underwriting teams, delegated authority teams, compliance and external regulators.
• Lead the firms approach to Conduct, working collaboratively across all functions to ensure streamlined review, oversight and reporting of all matters relating to conduct.
• Chair and attend any relevant conduct related forums or committees as required
• Assist with regulatory returns, thematic reviews and conduct related queries.

Experience:

• Strong experience in a conduct / customer focussed role ideally within the London insurance/reinsurance/ Lloyd\’s market
• Thorough knowledge of the insurance regulatory landscape
• Lloyd\’s market experience is advantageous
• Experience in driving regulatory change across multiple lines of business and territories
• Strong interpersonal and leadership skills
• Experience of working with senior management and board / committees

Please apply for further information.