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- Tasks: Lead a team of engineers, manage projects, and provide technical guidance.
- Company: Join a fast-growing MSP in Central London with exciting new clients.
- Benefits: Enjoy hybrid work, annual bonuses, private healthcare, and team socials.
- Why this job: Great opportunity for growth, impactful work, and a vibrant team culture.
- Qualifications: Experience managing teams and knowledge in IT support areas required.
- Other info: Located near Monument Tube Station, perfect for commuting!
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
I am working with an exciting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line).
Salary: £40-50k
Location: Near Monument Tube Station
Working Model: Hybrid
About the company:
They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company!
They offer a great package with:
- Discretionary Annual Bonus
- Private Health Care
- External and Internal Training
- Team Socials and Events
- And much more!
Skills required:
- Experience managing a team of Engineers
- Setting SLA's/KPI's
- Meeting with C-Level Exec's
- Building a team
- 3rd/4th line level knowledge of (4 of the following):
- Active Directory
- Networking
- Windows Desktop
- Structured Cabling
- Veaam Back-ups
- Virtualisation
This knowledge is needed as you will provide technical guidance for your team whilst also focusing on managing projects with clients and people management.
If this sounds like a great fit for you then please apply now!
Please send your CV to henry.durrant@intechnologygroup.com or just click apply!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Desktop Support Manager employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in desktop support and management. Understanding current technologies and methodologies will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Be ready to share specific examples of how you've successfully built and led teams, as this is a key aspect of the Desktop Support Manager role.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their client base, recent projects, and company culture. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Desktop Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams of engineers and your technical knowledge in areas like Active Directory, Networking, and Virtualisation. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also showcases your soft skills and leadership style. Mention your experience with setting SLAs and KPIs, as well as your ability to meet with C-Level executives.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed projects or teams. Discuss how you provided technical guidance and built effective teams, as this is crucial for the Desktop Support Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a managerial role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Leadership Skills
As a Desktop Support Manager, you'll be managing a team of engineers. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any strategies you've used to build a cohesive unit.
✨Demonstrate Technical Knowledge
You should have a solid understanding of 3rd/4th line support topics like Active Directory, Networking, and Virtualisation. Be ready to answer technical questions and provide examples of how you've applied this knowledge in past roles.
✨Prepare for C-Level Interactions
Since the role involves meeting with C-Level executives, practice articulating your ideas clearly and confidently. Think about how you can convey technical information in a way that is accessible to non-technical stakeholders.
✨Discuss SLA and KPI Management
Understanding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) is crucial. Be prepared to discuss how you've set and managed these metrics in previous positions, and how they contributed to team performance.
