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- Tasks: Support patients with exceptional care and build strong relationships while performing eye scans.
- Company: Optical Express is dedicated to outstanding patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team committed to excellence and community impact.
- Qualifications: Strong communication, negotiation skills, and a passion for helping others are essential.
- Other info: Full training provided; perfect for those eager to grow in a supportive environment.
The predicted salary is between 20400 - 29600 £ per year.
Location – Brighton
Hours – Full time position, 40 hours
Salary – £25,400 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and diagnostic procedures. This knowledge will help you engage confidently with patients and demonstrate your commitment to providing exceptional care.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you interact with patients. This will prepare you for the real-life situations you'll encounter as a Patient Advisor, ensuring you can make patients feel comfortable and understood.
✨Tip Number 3
Research common patient concerns regarding eye health and surgery. Being knowledgeable about these topics will allow you to address questions effectively and build trust with patients, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've successfully built relationships with clients or patients in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the company's focus on delivering a 5-star service.
✨Demonstrate Strong Communication Skills
Prepare examples that showcase your communication abilities. Since the role involves interacting with both patients and ophthalmic professionals, highlight situations where you effectively conveyed information or resolved misunderstandings.
✨Highlight Your Organisational Skills
Discuss how you manage your time and keep track of tasks. Given the responsibilities of maintaining patient records and scheduling consultations, showing that you can stay organised will be crucial.
✨Be Ready to Discuss Teamwork
Optical Express values a collaborative culture, so be prepared to talk about your experiences working in teams. Share how you support colleagues and contribute to a positive work environment, as this reflects their commitment to care and integrity.
