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- Tasks: Lead customer engagement and relationship management for APAC in a dynamic role.
- Company: Join SAP, a market leader in enterprise application software since 1972, fostering innovation and equality.
- Benefits: Enjoy a collaborative culture, flexible work options, and a focus on personal development.
- Why this job: Shape customer experiences and drive success in a supportive, inclusive environment.
- Qualifications: 5+ years in software/services, strong leadership, and excellent communication skills required.
- Other info: Fluency in English is essential; Japanese is a plus. Hybrid work model available.
The predicted salary is between 72000 - 100000 £ per year.
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Today, as a market leader in enterprise application software, we engineer solutions to fuel innovation, foster equality, and spread opportunity for our employees and customers across borders and cultures. YOUR FUTURE ROLE We are thrilled to announce an exciting opportunity to join our team as a Customer Officer for the APAC region of Enterprise Cloud Services. In this pivotal role, you will be instrumental in shaping and managing our journey towards a unified and competitive business, with a strong emphasis on customer engagement and relationship management. Manage appointments, enquiries, and complaints from customers or clients, ensuring accurate and efficient resolution of issues. Complete various administrative duties such as data entry, order processing, and follow-up calls. Capture action items after customer meetings and engage with appropriate departments to ensure execution of requested actions. Facilitate high-quality briefings for the Senior Vice President of Enterprise Cloud Services, ensuring organized customer meetings. Manage every customer-related topic on an executive level, collaborating closely with our Customer Success Board area. Address long-standing issues using effective de-escalation management techniques in collaboration with stakeholders. Understand top customers’ pain points and translate insights into actionable improvement initiatives. Collaborate with account engagement teams to develop a comprehensive view of our top customers. Define and execute strategic customer initiatives to enhance the overall customer experience. Build stronger relationships with customers to increase satisfaction and drive long-term success. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES A minimum of 5 years of comprehensive software, professional services, and cloud experience. Demonstrated ability to lead in businesses requiring high degrees of cross-organizational interaction. Track record in leading customer-facing services or operations. Promotes a culture of trust, feedback, transparency, and values diversity. Strong methodological and conceptual skills paired with analytical thinking. Organizational talent and team player with the ability to extend trusted relationships. Business knowledge of the SaaS and IaaS markets, including an understanding of SAP’s Cloud portfolio. Fluent in English, both spoken and written; fluency in Japanese is a plus. Result-driven, persistent, self-motivated, and able to work under pressure. Ability to communicate at C- / Executive-level with high attention to detail. Degree in business administration or applied science. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. We are purpose-driven and future-focused, with a commitment to personal development. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities. EOE AA M / F / Vet / Disability : Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID : 411125 | Work Area : Administration | Expected Travel : 0 – 30% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid. #J-18808-Ljbffr
Sap Se | Chief Customer Officer, Apac - Australia / Singapore | Melbourne (City) employer: Buscojobs
Contact Detail:
Buscojobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sap Se | Chief Customer Officer, Apac - Australia / Singapore | Melbourne (City)
✨Tip Number 1
Familiarize yourself with SAP's Cloud portfolio and the SaaS/IaaS markets. Understanding these areas will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former SAP employees, especially those in customer-facing roles. They can provide valuable insights into the company culture and expectations for the Chief Customer Officer position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved issues in previous roles. This will showcase your experience and problem-solving skills.
✨Tip Number 4
Highlight your ability to communicate effectively at the executive level. Practice articulating your thoughts clearly and confidently, as this is crucial for the role of Chief Customer Officer.
We think you need these skills to ace Sap Se | Chief Customer Officer, Apac - Australia / Singapore | Melbourne (City)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Chief Customer Officer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer engagement, relationship management, and cloud services. Use specific examples that demonstrate your ability to lead customer-facing operations and manage cross-organizational interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your understanding of SAP's mission. Mention your experience in the SaaS and IaaS markets and how you can contribute to enhancing customer experiences.
Showcase Your Communication Skills: Since the role requires communication at an executive level, ensure your application materials are well-written and free of errors. Highlight any experience you have in managing high-stakes communications or facilitating meetings with senior executives.
How to prepare for a job interview at Buscojobs
✨Understand SAP's Culture
Familiarize yourself with SAP's collaborative and inclusive culture. Be prepared to discuss how your values align with their focus on teamwork, innovation, and customer engagement.
✨Showcase Your Customer Engagement Skills
Highlight your experience in managing customer relationships and resolving issues. Prepare examples that demonstrate your ability to enhance customer satisfaction and drive long-term success.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and decision-making. Use specific instances where your analytical skills led to actionable improvements in customer service or operations.
✨Prepare for Executive-Level Communication
Since the role involves communicating with C-level executives, practice articulating your thoughts clearly and concisely. Prepare to discuss how you can effectively convey complex information to stakeholders.
