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- Tasks: Engage with customers through various channels and resolve inquiries efficiently.
- Company: Join Ongo, a company dedicated to providing top-notch customer service.
- Benefits: Gain valuable experience in customer service and enhance your communication skills.
- Why this job: Perfect for those who love helping others and want to make a real impact.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: This is a 6-month role, ideal for students looking for temporary work.
Job Title : Customer Experience Advisor – 6 months Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Overall Purpose of Job To provide professional and efficient contact handling services across all of Ongo’s services. This will include digital and social media platforms, telephone services and face to face customer centre service to all customers. You will have a focus on resolving the majority of enquiries right first time with an emphasis on supp… JBLK1_UKTJ
Customer Experience Advisor - 6 months employer: Ongo Recruitment Ltd
Contact Detail:
Ongo Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 6 months
✨Tip Number 1
Familiarize yourself with Ongo's services and values. Understanding their mission and how they interact with customers will help you align your responses during the interview.
✨Tip Number 2
Practice handling customer inquiries in various scenarios. Role-playing different situations can prepare you for the diverse range of interactions you'll face as a Customer Experience Advisor.
✨Tip Number 3
Showcase your communication skills by engaging with potential customers on social media platforms. This will demonstrate your ability to handle digital inquiries effectively.
✨Tip Number 4
Prepare examples from your past experiences where you resolved customer issues efficiently. Highlighting these instances will show your capability to meet the role's focus on resolving inquiries right the first time.
We think you need these skills to ace Customer Experience Advisor - 6 months
Some tips for your application 🫡
Match Your Skills: Carefully review the job description and ensure that your skills and experiences align with the requirements for the Customer Experience Advisor role. Highlight relevant experience in customer service, especially in handling inquiries across various platforms.
Tailor Your CV: Customize your CV to emphasize your customer service experience and any specific achievements related to resolving customer inquiries efficiently. Use clear and concise language to demonstrate your ability to handle digital, social media, and face-to-face interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your commitment to providing excellent support. Mention specific examples of how you've successfully resolved customer issues in the past.
Submit Your Application: Once you have tailored your CV and cover letter, submit your application through our website. Ensure all documents are formatted correctly and double-check for any spelling or grammatical errors before hitting send.
How to prepare for a job interview at Ongo Recruitment Ltd
✨Know the Company and Its Services
Before your interview, make sure to research Ongo and understand their services. Familiarize yourself with their digital and social media platforms, as well as their customer service approach. This will help you demonstrate your interest and show that you're a good fit for the role.
✨Prepare for Customer Scenarios
Think about common customer inquiries and how you would handle them. Be ready to discuss specific examples of how you've resolved issues in the past, focusing on your ability to resolve enquiries right the first time.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions.
✨Emphasize Your Adaptability
Highlight your ability to work across various platforms, including face-to-face interactions, phone calls, and digital communications. Share examples of how you've successfully adapted to different customer service environments or challenges.
