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For Companies At a Glance
- Tasks: Engage with patients, convert inquiries into bookings, and ensure a welcoming experience.
- Company: Join My-iClinic, a modern family-run eye hospital in North Finchley, known for exceptional care.
- Benefits: Enjoy private medical insurance and a full-time role with a competitive salary.
- Why this job: Be part of a patient-focused team that values exceptional service and personal growth.
- Qualifications: A confident personality, excellent communication skills, and a background in customer service or sales.
- Other info: Work Monday to Friday in a fast-paced environment, perfect for organised multitaskers.
The predicted salary is between 22000 - 30000 £ per year.
My-iClinic is one of London's most modern private eye hospitals providing consistent exceptional patient care. As our Patient Care Coordinator, you’ll be at the forefront of delivering exceptional patient experiences while driving treatment conversions and sales growth. We are a modern, family-run clinic in North Finchley, known for high-quality care and a personal, patient-focused approach. This role is perfect for someone who is highly organised and sales driven.
Key Responsibilities
- Lead from the front by actively engaging with patients, converting inquiries into bookings, and handling high-value treatment discussions.
- Handle patient complaints or concerns professionally, ensuring quick resolution and a positive outcome.
- Clearly explain benefits of treatments available and help patients make informed decisions.
- Convert new patient inquiries into consultations and ensure a high treatment acceptance rate.
- Follow up with patients who have not booked.
- Deliver an Outstanding Patient Experience.
- Be the first point of contact for patients, ensuring a warm, professional, and welcoming experience.
- Manage appointment scheduling efficiently, ensuring maximum diary utilization and minimal cancellations.
- Oversee financial transactions, ensuring smooth processing of payments and invoices.
- Monitor stock levels for front-desk supplies and ensure the practice runs efficiently.
- Handle all communication channels, including phone, email, and business WhatsApp, responding promptly and professionally.
- Ensure the reception area is always clean, organised, and welcoming to create the best first impression.
- Actively engage with the marketing team's activities in promoting the clinic.
- Encourage patients to share reviews and testimonials to strengthen our online reputation.
What We’re Looking For
- A confident, outgoing personality with excellent communication skills.
- Highly organised, with strong diary management and multitasking abilities.
- A proactive, problem-solving approach with a positive, can-do attitude.
- A true ambassador for the practice, committed to going above and beyond to deliver exceptional service.
- Strong customer service and sales background.
If you are an experienced receptionist with strong leadership and sales skills, who thrives in a fast-paced, patient-focused environment, we want to hear from you. Send your CV to amanda@my-iclinic.co.uk.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits: Private medical insurance
Schedule: Monday to Friday
Education: A-Level or equivalent (required)
Experience: Medical Receptionist: 1 year (preferred)
Work authorisation: United Kingdom (required)
Work Location: In person
Patient Care Coordinator employer: My-iClinic
Contact Detail:
My-iClinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Familiarise yourself with the specific treatments and services offered by My-iClinic. Understanding the benefits and details of these treatments will help you engage confidently with patients and convert inquiries into bookings.
✨Tip Number 2
Practice your communication skills, especially in handling patient complaints. Role-playing scenarios can prepare you for real-life situations, ensuring you can resolve issues professionally and maintain a positive patient experience.
✨Tip Number 3
Showcase your organisational skills by developing a mock schedule that maximises appointment bookings while minimising cancellations. This will demonstrate your ability to manage diary utilisation effectively during the interview.
✨Tip Number 4
Engage with the clinic's online presence by reading reviews and testimonials. Understanding patient feedback will not only help you promote the clinic effectively but also allow you to address concerns proactively during your interactions.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient care and sales. Emphasise any roles where you managed patient interactions or handled complaints, as these are key responsibilities for the Patient Care Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive approach. Mention specific examples of how you've successfully converted inquiries into bookings or resolved patient concerns in previous roles.
Highlight Organisational Skills: In your application, stress your organisational abilities and experience with diary management. Provide examples of how you've efficiently scheduled appointments and managed multiple tasks in a fast-paced environment.
Showcase Customer Service Experience: Detail your customer service background, particularly in healthcare settings. Highlight any achievements related to improving patient satisfaction or increasing treatment acceptance rates, as these align with the role's objectives.
How to prepare for a job interview at My-iClinic
✨Showcase Your Communication Skills
As a Patient Care Coordinator, excellent communication is key. Be prepared to demonstrate your ability to engage with patients effectively, whether it's through role-playing scenarios or discussing past experiences where you successfully handled patient inquiries.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've managed appointments or multitasked in previous positions. Discuss any tools or methods you use to stay organised and ensure efficiency.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've resolved complaints or concerns from patients. Highlight your proactive approach and how you turned a negative experience into a positive one, showcasing your commitment to exceptional service.
✨Understand the Clinic's Values
Research My-iClinic and understand their patient-focused approach. Be prepared to discuss how your values align with theirs and how you can contribute to maintaining their reputation for high-quality care.
