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- Tasks: Manage client relationships and guide them through their product journey.
- Company: Join a leading SaaS company working with top industry names in the UK and Europe.
- Benefits: Enjoy a competitive salary and a fully onsite role for team collaboration.
- Why this job: This is a pure Account Management role with no sales pressure, perfect for relationship builders.
- Qualifications: Previous experience in Customer Success or Account Management in a SaaS environment is essential.
- Other info: Candidates must be able to commute to Surrey daily.
The predicted salary is between 30000 - 50000 £ per year.
Customer Success Executive / Account Manager Role - Leading SaaS based Company - Surrey - Fully Onsite 5 days per week - £30,000 - £50,000 DOE
Are you looking for a Pure Account Management role with ZERO BD/Sales involved? Do you have experience of cross/upselling to existing SaaS based clients? Have you managed a client through a technical journey of how to get the best out of their product suite?
G.R.E. Recruitment is delighted to partner with this leading SaaS based company to support them with the hire of a Customer Success Executive / Account Manager. This role is fully onsite 5 days per week so all candidates must live commutable to Surrey on a daily basis. They work alongside some of the biggest names in their industry in the UK and some in Europe.
Skills and Experience required:
- Previous Customer Success / Account Management experience in a SaaS based environment is essential, they are happy to consider candidates with 12+ months experience up to Senior Level Account Managers.
- You’ll gain a comprehensive understanding of their entire product suite and therefore able to advise and guide customers to get the best out of their product suite options.
- You’ll have excellent client facing and relationship building experience - confident enough to voice your opinion to maximise the potential of the product suite.
- This role is a pure Account Management role with zero sales or BD involved - they work with all the clients in their industry and this role would involve identifying cross selling and upselling opportunities.
Interested in finding out more? Apply Now!
Account Manager Role in Guildford employer: G.R.E. Recruitment Limited
Contact Detail:
G.R.E. Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Role in Guildford
✨Tip Number 1
Familiarise yourself with the company's product suite before your interview. Understanding how their SaaS solutions work will allow you to discuss how you can help clients maximise their use of these products.
✨Tip Number 2
Highlight your experience in customer success and account management during networking events or online forums. Engaging with industry professionals can provide insights and connections that may lead to opportunities at our company.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships in the past. Being able to share real-life scenarios where you've upsold or cross-sold will demonstrate your capability for this role.
✨Tip Number 4
Make sure to showcase your communication skills during any interactions with us. As an Account Manager, you'll need to build strong relationships, so demonstrating your ability to connect with others is crucial.
We think you need these skills to ace Account Manager Role in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in Customer Success or Account Management, particularly within a SaaS environment. Use specific examples that demonstrate your ability to manage client relationships and guide them through technical journeys.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their product suite and how your skills can help clients maximise their use of it. Be sure to emphasise that you are looking for a pure Account Management role with no sales involved.
Showcase Relevant Skills: Highlight your client-facing skills and relationship-building experience. Provide examples of how you've successfully upsold or cross-sold to existing clients in the past, as this is a key aspect of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an Account Manager role.
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Understand the Product Suite
Make sure you have a solid grasp of the company's product offerings. Familiarise yourself with how these products can benefit clients, as you'll need to guide them effectively during the interview.
✨Showcase Your Client Management Skills
Prepare examples from your previous experience where you've successfully managed client relationships. Highlight any instances where you helped clients maximise their use of a product or service.
✨Emphasise Your Customer Success Experience
Since this role focuses on customer success rather than sales, be ready to discuss your experience in upselling and cross-selling within existing accounts. Share specific metrics or outcomes that demonstrate your impact.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various client situations. Think about challenges you've faced in the past and how you resolved them, as this will showcase your problem-solving skills.
