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- Tasks: Manage customer bookings and ensure smooth communication between customers and technicians.
- Company: Join a reputable independent garage known for honesty and excellent service.
- Benefits: Enjoy a friendly team environment with a focus on great customer experiences.
- Why this job: Be part of a supportive culture that values straightforward, positive interactions.
- Qualifications: Previous experience in a customer-facing role, ideally in the automotive sector.
- Other info: Working hours are Monday to Friday, with one Saturday in four.
The predicted salary is between 24000 - 36000 £ per year.
Are you the type of person who naturally builds trust with customers, keeps things running like clockwork, and genuinely enjoys being the go-between for great service? If you're nodding your head, keep reading this might just be your next move.
We're looking for a Service Advisor to join a well-established, independent garage. This isn't a stuffy dealership or a one-man band; it's the kind of garage that gets customers returning year after year because of the way they're treated. The team is friendly and focused on doing a great job.
About the role
This is a varied and people-facing position, where you'll be managing customer bookings, coordinating with technicians, and ensuring everyone stays in the loop - customers and colleagues alike. From the first call to the final invoice, you'll be the one making sure everything runs smoothly and that customers feel looked after, not just processed.
About the client
This independent garage has earned a reputation for being honest, thorough, and a great automotive service provider. They've built strong relationships with their customers by doing the job right the first time and being straight up about what's needed and what's not. Their skill and expertise in their craft have allowed them to become part of the HiQ Tyres and Autocentres team.
Working hours
Monday to Friday 8:30am to 5:30pm, 1 Saturday in 4
Key duties
- Taking customer bookings over the phone, email, and in person
- Liaising between the workshop and customers to provide updates and timelines
- Producing accurate estimates and invoices
- Handling payments
- Maintaining service records and customer data
- Supporting the wider team with any day-to-day operational needs
Key requirements
- Previous experience in a service advisor or similar customer-facing role (ideally within the automotive sector)
- Strong communication skills - clear, honest and professional
- Naturally organised, with the ability to juggle multiple priorities
- A friendly, no-nonsense attitude that puts people at ease
If you're someone who takes pride in delivering a straightforward, positive experience for every customer, then this is your chance to join a garage that shares your values. Apply today or call Kamro and ask for Adam.
Service Advisor in Wirral employer: Flexicruit Limited
Contact Detail:
Flexicruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Wirral
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by independent garages. Understanding common customer concerns and the types of services provided will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is crucial for a Service Advisor position.
✨Tip Number 3
Network within the automotive community, whether through social media groups or local events. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Research the specific garage you're applying to. Knowing their values, customer service approach, and reputation will allow you to tailor your conversation and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Service Advisor in Wirral
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive sector. Emphasise your communication skills and any previous roles where you managed bookings or liaised with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build trust with clients. Mention specific examples from your past experiences that demonstrate your organisational skills and friendly attitude.
Highlight Key Skills: In your application, clearly outline your strong communication skills and ability to juggle multiple priorities. Use bullet points to make these stand out, as they are crucial for the Service Advisor role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at an independent garage. Mention how you align with their values of honesty and thoroughness, and express your eagerness to contribute to their team.
How to prepare for a job interview at Flexicruit Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build trust with customers is crucial. Prepare examples from your previous roles where you successfully managed customer relationships, resolved issues, or received positive feedback.
✨Demonstrate Organisational Abilities
This role requires juggling multiple tasks simultaneously. Be ready to discuss how you prioritise your workload and keep everything running smoothly, perhaps by sharing specific tools or methods you use to stay organised.
✨Communicate Clearly and Professionally
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions in a straightforward manner that reflects the honest approach of the garage.
✨Emphasise Teamwork and Collaboration
The role involves liaising between customers and technicians. Highlight your experience working in a team environment and how you ensure everyone stays informed and engaged, showcasing your ability to foster a collaborative atmosphere.
