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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leader in the automotive industry, committed to diversity and employee well-being.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and opportunities for training.
- Why this job: Be part of a supportive culture that values your contributions and offers career progression.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Full-time role with flexible hours and a focus on employee development.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Vauxhall branch in Salford.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Salford employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Salford
✨Tip Number 1
Familiarise yourself with the Vauxhall brand and its services. Understanding the specific vehicles and common customer queries can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to handle various scenarios, especially when dealing with dissatisfied customers.
✨Tip Number 3
Research common IT systems used in automotive service environments. Being knowledgeable about these tools can demonstrate your readiness to adapt quickly to the role.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've effectively managed multiple tasks in previous roles. This will highlight your ability to thrive in a busy environment.
We think you need these skills to ace Service Advisor in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Advisor. Emphasise your ability to communicate effectively and handle customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as multi-tasking, problem-solving, and IT literacy. Provide examples of how you've successfully managed customer relationships and resolved issues efficiently.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Arnold Clark and your commitment to delivering excellent customer service. This can set you apart from other candidates.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you went above and beyond for customers, demonstrating your passion for creating positive experiences.
✨Familiarise Yourself with the Role
Read up on the specific duties of a Service Advisor and understand the processes involved in vehicle servicing and repairs. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Clear Communication
Since strong communication skills are essential, practice explaining complex information in simple terms. You might be asked to describe how you would handle a dissatisfied customer, so think through your approach and rehearse it.
✨Demonstrate Adaptability
The role requires multitasking and adaptability in a busy environment. Be ready to discuss situations where you've successfully managed multiple tasks or adapted to changes quickly, showcasing your organisational skills.
