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- Tasks: Assist customers with car and bike services, ensuring top-notch service delivery.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts on products, health plans, and flexible working hours.
- Why this job: Gain hands-on experience while helping customers and developing your skills in a fun environment.
- Qualifications: Customer service experience is preferred; passion for cars and bikes is a plus.
- Other info: Training provided, and we encourage all backgrounds to apply!
Customer Services Advisor
Apply now Job no: 558433
Work type: Part time, 16 hours per week
Site: Lisburn
Categories: Retail Colleagues
Location: County Down
Salary: £10.20 – £12.41 per hour
Business Area: Retail
- Age 21+ £12.41 per hour
- Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you\’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you\’ll be delivering market-leading standards of service, after all
You\’ll soon be working on customers\’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We\’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
Ideally, you\’ll also have the following:
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords, especially in motoring and cycling. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Showcasing your ability to handle various customer situations can set you apart from other candidates.
✨Tip Number 3
Highlight any relevant experience you have with car parts fitting or cycle repair, even if it's just a hobby. This practical knowledge can be a significant advantage in demonstrating your suitability for the role.
✨Tip Number 4
Be prepared to discuss how you've successfully met sales targets in previous roles. Sharing specific examples can illustrate your proactive approach and problem-solving skills, which are key for this position.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, particularly in retail. Emphasise your problem-solving skills and any knowledge of car parts fitting or cycle repair, even if it's just a hobby.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered great customer service in the past and how you can contribute to the team at Halfords.
Showcase Your Skills: If you have any certifications or training related to customer service or technical skills in motoring and cycling, be sure to include them. This will demonstrate your commitment to the role and your ability to learn quickly.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halfords
✨Show Your Passion for Motoring and Cycling
Make sure to express your enthusiasm for cars and bikes during the interview. Share any personal experiences or hobbies related to motoring or cycling, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided excellent customer service. Focus on how you tailored your approach to meet customer needs, as this is crucial for a Customer Services Advisor.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you successfully solved problems for customers. This could involve fitting car parts or assisting with cycle repairs, showcasing your practical skills and quick thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about training opportunities or the team culture, which shows your interest in growing within the company and your commitment to delivering great service.
