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- Tasks: Help troubleshoot IT issues and assist with business data reporting.
- Company: Join J&E Group Ltd, a dynamic team in London focused on IT support.
- Benefits: Enjoy hybrid work, casual dress, company events, and employee discounts.
- Why this job: Grow your expertise with mentorship and a comprehensive benefits package.
- Qualifications: GCSE or equivalent preferred; 3 years in technical support and customer service.
- Other info: Flexible hours and on-site parking available.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an Mandarin/Cantonese Speaking It Support specialist to help the rest of our team troubleshoot and resolve computer problems as well business data reporting. The successful candidate will be responsible for assisting the team with a broad spectrum of IT-related issues, including networking and wireless. You’ll also be on call for emergency situations. If you’re looking for a position where you’ll grow your expertise, learn from knowledgeable mentors and have access to a comprehensive benefits package, apply today!, * Business data reporting
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Provide technical assistance to the departments.
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Use a variety of communication techniques to communicate with vendors/stakeholders over the phone and in person.
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Read and interpret computer documentation.
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Coordinate customer requests with other technician.
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Install, maintain, and repair computer hardware and software.
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Troubleshoot problems with computers.
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IT project /ERP support
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Ad hoc assignments
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GCSE or equivalent (preferred), * Technical support: 3 years (preferred)
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Customer service: 3 years (preferred)
Work Location: Hybrid remote in London SW18 1GG
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Casual dress
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Company events
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Company pension
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Employee discount
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Flexitime
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On-site parking
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Store discount, * Casual dress
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Company events
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Company pension
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Employee discount
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Flexitime
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On-site parking
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Store discount
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Work from home
Schedule:
- Monday to Friday
J&E Group Ltd
4 Point Pleasant, London SW18 1GG
Hybrid work
Full-time
IT Support Specialist employer: J&E Group Ltd
Contact Detail:
J&E Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Make sure to highlight your Mandarin or Cantonese language skills during the interview. Being bilingual is a huge asset for this role, so be prepared to discuss how you've used these skills in previous positions.
✨Tip Number 2
Familiarize yourself with common IT troubleshooting techniques and tools. Being able to demonstrate your problem-solving skills in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Research the company’s IT infrastructure and any specific technologies they use. Showing that you’ve done your homework will impress the interviewers and show your genuine interest in the position.
✨Tip Number 4
Prepare examples of past experiences where you provided excellent customer service in an IT context. This role emphasizes customer interaction, so showcasing your ability to communicate effectively will be key.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Highlight Language Skills: Since the position requires Mandarin/Cantonese speaking abilities, make sure to emphasize your language skills prominently in your CV and cover letter. Mention any relevant experiences where you used these languages in a professional setting.
Showcase Technical Expertise: Detail your experience with IT support, especially in troubleshooting, networking, and software installation. Use specific examples from your previous roles to demonstrate your technical skills and problem-solving abilities.
Emphasize Customer Service Experience: As customer service is a key aspect of this role, highlight your previous experience in customer-facing positions. Provide examples of how you've successfully resolved issues for clients or colleagues.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you understand the requirements of the role.
How to prepare for a job interview at J&E Group Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in IT support. Highlight your experience with troubleshooting, networking, and any specific software or hardware you've worked with. This will demonstrate your capability to handle the technical challenges of the role.
✨Demonstrate Communication Skills
Since the role requires communication with vendors and stakeholders, practice explaining complex technical issues in simple terms. This will show that you can effectively assist team members and clients, regardless of their technical background.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT problems or emergencies. Think of examples from your past experience where you successfully resolved issues under pressure, as this will illustrate your problem-solving skills.
✨Express Your Willingness to Learn
The job description mentions growth and learning opportunities. Be sure to convey your enthusiasm for professional development and your eagerness to learn from mentors within the company.
