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For Companies At a Glance
- Tasks: Manage customer accounts, assist onboarding, and support client relationships daily.
- Company: Join a vibrant company focused on client satisfaction and team growth.
- Benefits: Enjoy free parking, a supportive team environment, and opportunities for skill development.
- Why this job: Be part of a growing team with a strong culture and a focus on outstanding service.
- Qualifications: Must have great communication skills, a can-do attitude, and knowledge of Microsoft Office.
- Other info: This role is office-based in Earls Colne; driving is essential due to location.
The predicted salary is between 24000 - 36000 £ per year.
Just Recruitment is working with a vibrant company built on the values of putting their clients first, providing the highest quality in service and being a great team. They have big growth plans and are looking for an ambitious and talented individual to join their growing team at their site in Earls Colne.
Duties include:
- Customer Account Management: Assisting with the onboarding of our new clients, working closely with the management team
- Assisting management with client account health on our in-house system
- Support managers to build and maintain the client relationship
- Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
- Processing daily system errors
- Uploading spreadsheets to internal systems
- Providing software templates to clients
- Providing clients with regular carrier and courier updates, updating internal software to reflect the changes
- Escalating issues to the relevant managers
Other responsibilities will include:
- Answering the telephone
- Replying to emails
- Meeting and greeting site visitors
Candidate experience and requirements:
- An ability to learn new skills
- A desire to expand your work-based knowledge
- A desire to work in a team environment
- Outstanding verbal and written communication skills
- A passion to deliver outstanding customer service
- A strong willingness to be helpful to clients and an eagerness to solve any problems
- A can-do attitude, with a hands-on approach
- Knowledge of Microsoft Office, Excel, Word, and web-based systems
- Ability to escalate issues using your own initiative
- Self-motivation
- Knowledge of order management software
08:30 - 17:30 Monday to Friday, Full-time, 40 hours a week, office based - free parking on site. Please note due to location you will need to drive.
Customer Account Administrator in Braintree employer: Just Recruitment Group Ltd
Contact Detail:
Just Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator in Braintree
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they prioritise client satisfaction and teamwork, demonstrating your alignment with these values during any interactions can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. Given the emphasis on outstanding customer service in the job description, be prepared to share examples of how you've successfully handled client interactions or resolved issues in the past.
✨Tip Number 3
Showcase your technical skills, especially with Microsoft Office and order management software. If you have experience with similar systems, be ready to discuss how you can leverage that knowledge to improve client account management.
✨Tip Number 4
Prepare to demonstrate your initiative and problem-solving abilities. Think of specific instances where you've taken the lead on a project or resolved a challenging situation, as this will resonate well with the management team.
We think you need these skills to ace Customer Account Administrator in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Account Administrator role. Emphasise your customer service experience, communication skills, and any familiarity with order management software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for this vibrant company and how your values align with theirs.
Showcase Your Skills: In your application, clearly demonstrate your ability to learn new skills and your willingness to work in a team environment. Provide examples of how you've successfully solved problems or improved client relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role focused on client account management.
How to prepare for a job interview at Just Recruitment Group Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer account management, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist clients or resolve issues.
✨Demonstrate Teamwork
This company values a team environment, so share instances where you've successfully collaborated with others. Emphasise your ability to support management and work closely with colleagues to achieve common goals.
✨Familiarise Yourself with Relevant Software
Knowledge of Microsoft Office and order management software is crucial. Brush up on your skills in Excel and Word, and if possible, mention any experience you have with similar systems during the interview.
✨Prepare Questions for the Interviewers
Asking insightful questions shows your interest in the role and the company. Consider asking about their growth plans, team dynamics, or how they measure success in client account management.
